Job Description
Title: Guest Service Agent
Company Name: Sea Pearl Beach Resort & Spa Ltd.
Vacancy: --
Age: at least 22 years
Location: Cox's Bazar
Salary: Negotiable
Experience:
∎ 1 to 3 years
∎ The applicants should have experience in the following business area(s):Hotel, Resort
∎ Freshers are also encouraged to apply.
Published: 15 May 2025
Education:
∎ Diploma in Hotel Management in Hospitality Management, Bachelor of Business Administration (BBA) in Hospitality Management
Requirements:
Additional Requirements:
∎ Age at least 22 years
Responsibilities & Context:
∎ Greet guests warmly and assist with check-in and check-out procedures.
∎ Handle guest inquiries, requests, and complaints promptly and professionally.
∎ Coordinate with housekeeping and other departments to ensure timely room readiness and guest satisfaction.
∎ Provide accurate information about the hotel/resort services, facilities, events, and local attractions.
∎ Process payments and maintain accurate billing records.
∎ Maintain the front desk area in a clean and organized manner.
∎ Promote upselling of services, rooms, and special packages.
∎ Maintain confidentiality of guest information.·
∎ Adhere to all standard operating procedures and safety guidelines.
∎ Excellent communication and interpersonal skills.
∎ Proficiency in MS Office and hotel management software (IDS).
∎ Ability to work flexible shifts, including weekends and holidays.
∎ Friendly, courteous, and customer-focused attitude.
∎ Standing for long periods.
∎ Working in shifts (day/night/rotational).
∎ Fast-paced environment with direct guest interactions.
∎ Greet guests warmly and assist with check-in and check-out procedures.
∎ Handle guest inquiries, requests, and complaints promptly and professionally.
∎ Coordinate with housekeeping and other departments to ensure timely room readiness and guest satisfaction.
∎ Provide accurate information about the hotel/resort services, facilities, events, and local attractions.
∎ Process payments and maintain accurate billing records.
∎ Maintain the front desk area in a clean and organized manner.
∎ Promote upselling of services, rooms, and special packages.
∎ Maintain confidentiality of guest information.·
∎ Adhere to all standard operating procedures and safety guidelines.
∎ Excellent communication and interpersonal skills.
∎ Proficiency in MS Office and hotel management software (IDS).
∎ Ability to work flexible shifts, including weekends and holidays.
∎ Friendly, courteous, and customer-focused attitude.
∎ Standing for long periods.
∎ Working in shifts (day/night/rotational).
∎ Fast-paced environment with direct guest interactions.
Skills & Expertise:
Compensation & Other Benefits:
∎ Lunch Facilities: Full Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Service Charge
∎ Laundry
∎ Accommodation
∎ Service Charge
∎ Laundry
∎ Accommodation
∎
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Cox's Bazar
Job Highlights:
∎ The Guest Service Associate (GSA) is responsible for providing exceptional customer service to guests during their stay, ensuring all their needs are met efficiently and courteously.
Company Information:
∎ Sea Pearl Beach Resort & Spa Ltd.
∎ Jaliapalong, Inani, Ukhia, Cox’sbazar- 4750, Bangladesh
∎ Sea Pearl Beach Resort & Spa is a First International Branded 5 Star Beach Resort in Cox`s Bazar, Bangladesh, featuring 493 rooms & suites, 09 Food & Beverage out lets, 10000 sft meeting & event space.
Address::
∎ Jaliapalong, Inani, Ukhia, Cox’sbazar- 4750, Bangladesh
∎ Sea Pearl Beach Resort & Spa is a First International Branded 5 Star Beach Resort in Cox`s Bazar, Bangladesh, featuring 493 rooms & suites, 09 Food & Beverage out lets, 10000 sft meeting & event space.
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 14 Jun 2025
Category: Hospitality/ Travel/ Tourism
