Guest Relation Officer

Job Description

Title: Guest Relation Officer

Company Name: Days Hotel, Dhaka

Vacancy: Not specific

Job Location: Dhaka

Employment Status: Full-time

Experience Requirements:
∎ 3 to 5 year(s)

Job Context:
∎ We are looking for a Guest Relations Officer to provide high-quality service to our hotel customers. You will address complaints and go the extra mile to make sure our guests are satisfied.
∎ In this role, you should be an excellent communicator who can stay positive when facing difficult situations. You should also be reliable and customer-oriented, as you`ll serve as a primary point of contact for our customers.
∎ Your goal will be to ensure our guests enjoy themselves and plan to come back to our facilities.

Job Responsibilities:
∎ Review arrival lists to welcome guests
∎ Attend to special guests (e.g. VIPs) and answer their inquiries
∎ Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
∎ Provide information about amenities, area and venues and promote services
∎ Anticipate guest needs and build rapport with customers
∎ Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
∎ Address customer complaints and escalate to Hotel GM when needed
∎ Record information in the logbook daily
∎ Ensure compliance with health and quality standards.

Additional Requirements:
∎ Proven experience at least for 3-5 years as a Guest Relations Officer in a reputed hotel/ Hospitality related.
∎ Handsome, well groomed, Very Presentable.
∎ Portfolio of Handling VIP Guest especially Foreign Guests.
∎ Familiarity with hospitality industry standards
∎ Proficiency in English; knowledge of additional languages is a plus
∎ Computer literacy
∎ A customer-oriented and professional attitude
∎ An outgoing personality
∎ Outstanding communication abilities
∎ Excellent organizational and time-management skills
∎ Diploma or BSc/BA in Hospitality Management is preferred

Salary: Negotiable

Compensation & Other Benefits:
∎ as per hotel policy

Application Deadline: December 24, 2019

Company Information:
∎ Days Hotel, Dhaka
∎ Address : 69, Suhrawardi Avenue, Baridhara
∎ Web : www.dayshotelbd.com
∎ Business : The New Days hotel is the most welcoming and pleasant hotel in Dhaka, Bangladesh. As you know Baridhara is one of the most secured places in Dhaka city and in our hotel 2 armed govt. police deployed with shifting duty 24 hours along with our own security force. In our hotel we have 64 operational hotel rooms in different categories along with SUBHA the restaurant with 24 hours service facility, Roof top BBQ Restaurant run by authentic Arabian chef from EGYPT, Banquet hall with all modern state of the art facility at roof top for more than 100 persons, conference room for 20 persons with multimedia presentation facility, fitness center and a VIP lounge at roof top.

Category: Hospitality/ Travel/ Tourism