Front Office Receptionist (Billing/Booking) - (Male/Female)

Job Description

Title: Front Office Receptionist (Billing/Booking) - (Male/Female)

Company Name: Turag Waterfront Resort Ltd

Vacancy: 01

Job Location: Anywhere in Bangladesh

Employment Status: Full-time

Educational Requirements:
∎ High school diploma or equivalent. Additional coursework in hospitality or customer service preferred.

Job Responsibilities:
∎ Welcome and assist guests with check-in and check-out.
∎ Manage reservations and booking requests.
∎ Handle guest billing and financial transactions.
∎ Maintain accurate records of transactions.
∎ Utilize resort-specific software for reservations and billing.
∎ Maintain guest records in the software.
∎ Provide excellent service, address guest inquiries, and resolve issues.
∎ Answer phone calls, emails, and inquiries, directing them as needed.
∎ Ensure accurate record-keeping and billing.
∎ Work with the front office team and other staff for a seamless guest experience.
∎ Handle guest issues and complaints professionally and seek resolutions.
∎ Manage multiple tasks simultaneously, such as check-ins and billing.
∎ Ensure compliance with resort policies and procedures.
∎ Reception Area Maintenance:
∎ Keep the reception area clean, organized, and welcoming.
∎ Follow resort security and safety protocols.

Additional Requirements:
∎ Both males and females are allowed to apply

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 22 Dec 2023

Company Information:
∎ 23 Nov 2023
∎ Turag Waterfront Resort Ltd

Category: Receptionist/PS

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