Job Description

Title: Front Office Manager

Company Name: Hotel Valentino, Noakhali.

Vacancy: 01

Job Location: Noakhali

Employment Status: Full-time

Educational Requirements:
∎ Minimum Honour's degree/Diploma in Hotel Management.

Experience Requirements:
∎ 3 to 5 year(s)

Job Context:
∎ This post is for directly supervise all front office personnel and ensure proper completion of all front office duties. Who ill direct and coordinate the activities of the front desk, guest services, and telephone areas and overall managerial activities.
∎ Job Location: Boro Masjid Moor, Maijdee Court, Noakhali-3800.

Job Responsibilities:
∎ Ensure that personalized service is offered to each and every guest.
∎ Supervise the management of group and individual guests invoicing and cash operations.
∎ Monitor all floor executives to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure.
∎ Integrates and trains employees, providing support for skills development.
∎ Ensure that all hotel employees are well presented (uniforms, personal hygiene etc), and also punctual.
∎ Ensure that the workplace remains clean and tidy.
∎ Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.
∎ Have a good knowledge of all systems and standard operating procedures of front office.
∎ Ensure that guest documentation and information is available and up-to-date, Customer Satisfaction (Guest Feedback, Social Media Review).
∎ Develop high quality relationships with guests throughout their stay.
∎ Handle any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution.
∎ Schedule the front office staff.
∎ Perform other duties as requested by management.

Additional Requirements:
∎ 3 to 5 year(s) in hotel managerial posts.

Salary: Negotiable

Compensation & Other Benefits:
∎ Accommodation, Two Festival Bonus as per company policy.

Application Deadline: February 25, 2020

Company Information:
∎ Hotel Valentino, Noakhali.

Category: Hospitality/ Travel/ Tourism

Source: bdjobs.com

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