Title: Front Office Manager
Company Name: A Reputed Hotel
Vacancy: --
Age: At least 30 years
Job Location: Sylhet (Sylhet Sadar)
Salary: Tk. 20000 - 30000 (Monthly)
Experience:
Must have idea over Front Office Operation.
Dealing Guest Smartly.
Must be able to speak and understand English
Supervise daily operations of the front office, including reception, concierge, and reservations
Lead, train, and schedule front office staff to ensure high service standards
Ensure smooth check-in and check-out processes and handle VIP arrivals
Resolve guest complaints and issues promptly and professionally
Monitor room availability, occupancy, and rate management
Collaborate with housekeeping and maintenance to coordinate guest needs
Maintain accurate financial records, including billing and cash handling
Prepare and analyze front office reports and performance metrics
Ensure compliance with hotel policies, health & safety, and security standards
Drive guest satisfaction and promote upselling of services and amenities