Front Office Executive

Job Description

Title: Front Office Executive

Company Name: Hotel West Valley

Vacancy: --

Age: 22 to 40 years

Job Location: Sylhet

Salary: Negotiable

Experience:

• At least 2 years
• The applicants should have experience in the following business area(s): Hotel, Resort, Motel

• Diploma or Bachelor in Hotel Management

• At least 2 years
• The applicants should have experience in the following business area(s): Hotel, Resort, Motel

• Age 22 to 40 years

• Must speak, read. Write, and understand the primary language used in the workplace.

• Must be able to speak and understand the primary language used by the guests who visits the hotel.

• Experience: Previous hotel-related experience desired.

• Physical: Requires fingering, grasping, writing, standing, sitting, walking, repetitive motions, hearing, visual acuity, and may on occasion.

• Person who knows the Nice Hotel Software, He/ She get the preference.

• Administer all guest departure on everyday basis and ensure compliance to all established manual and computer procedures.

• Monitor all inquiries for reservation and manage all communication with clients for hotel rates and assist to increase revenue though occupancy.

• Develop and maintain effective professional relationship with all clients and provide assistance on phone and in person.

• Monitor all work of employees and ensure optimal performance of hotel departments and ensure compliance to all established standards.

• Ensure optimal level of customer services for all guests and manage all communication with guests for check in and check out process.

• Maintain neat and clean desk and lobby area at all times and greet all guests with courtesy.

• Administer and perform all cashier functions and perform efficient cash drawer and ensure accuracy in calculating all credit card payments.

• Analyze all hotel functions and maintain standards and recommend strategies to increase revenue for hotel.

• Monitor all operations and ensure compliance to all quality assurance standards when dealing with customers.

• Coordinate with laundry department and assist to clean guestrooms.

As a Hotel Management Role