Front Desk/Billing Officer

The applicants should have experience in the following business area(s): Hospital, Physiotherapy center, Diagnostic Centre, Chamber

Greet and assist patients and visitors with professionalism and empathy

Efficiently manage appointment scheduling and patient registration.

Respond to patient queries and ensure timely resolution.

Maintain confidentiality of patient records and sensitive information.

Collaborate with internal departments to ensure seamless patient care.

Provide clear and accurate information regarding services, eligibility, scheduling, and costs.

Handle customer concerns and complaints professionally, escalating to the appropriate authority when required.

Collect and document patient feedback to help identify opportunities for service improvement.