Customer Relations Manager (CRM)

Welcome, assist, and engage customers to ensure a premium and personalized shopping experience.

Develop and maintain strong relationships with regular, VIP, high-value, and corporate customers.

Identify and develop potential B2B clients, including corporate organizations and institutional customers.

Manage B2C customer relationships by understanding individual customer preferences, shopping habits, and purchasing behavior.

Issue, manage, and maintain Privilege Card records in accordance with company policies.

Verify customer eligibility and clearly communicate Privilege Card benefits, discounts, and exclusive privileges.

Register customer information, maintain customer profiles, and categorize customers based on their preferences and purchase patterns.

Operate the designated CRM system or tablet to ensure accurate customer registration and database updates.

Handle customer inquiries, complaints, and feedback professionally, ensuring timely resolution and customer satisfaction.

Conduct customer follow-ups to strengthen relationships, improve customer retention, and encourage repeat purchases.

Inform customers about special offers, promotional campaigns, new product arrivals, and exclusive shopping opportunities.

Support sales growth through customer engagement, lead generation, upselling, and cross-selling opportunities.

Coordinate with Sales, Marketing, and Store Operations teams to deliver personalized customer service and effective promotional activities.

Maintain the confidentiality, accuracy, and security of all customer information and CRM records.

Prepare and submit regular reports on customer engagement, Privilege Card issuance, customer feedback, corporate client development, and retention activities as required by management.