Air Ticketing & Reservations Executive

• 3 to 7 years
• The applicants should have experience in the following business area(s): Airline, Travel Agency, Tour Operator, Immigration/Visa Processing, Transport Service

• Bachelor/Honors

• 3 to 7 years
• The applicants should have experience in the following business area(s): Airline, Travel Agency, Tour Operator, Immigration/Visa Processing, Transport Service

• Age At most 40 years

Job Responsibilities

1. Handle domestic and international air ticket reservations, issuance, reissuance, refunds, and cancellations.

2. Operate GDS platforms, preferably Sabre, for flight search, booking, fare quotation, and ticket issuance.

3. Prepare competitive air ticket quotations based on customer requirements and travel preferences.

4. Check airline schedules, seat availability, airfare rules, baggage allowances, and fare conditions.

5. Manage PNR creation, ticketing, revalidation, and other reservation-related activities.

6. Handle ticket changes, date modifications, refunds, and no-show cases according to airline policies.

7. Coordinate with airlines, consolidators, and travel partners regarding ticketing and reservation issues.

8. Provide accurate information about airline policies, transit requirements, visa regulations, and travel restrictions.

9. Ensure timely ticket issuance and maintain proper documentation for all bookings.

10. Follow up with corporate clients and individual customers to ensure smooth ticketing services.

11. Monitor ticketing deadlines, time limits, and booking queues to avoid cancellations.

12. Maintain daily ticketing reports, sales records, and transaction details.

13. Provide professional customer support before and after ticket issuance.

14. Ensure compliance with airline regulations, IATA guidelines, and company policies.