Front Desk Officer - Receptionist

Job Description

Title: Front Desk Officer - Receptionist

Company Name: Safa Marwa Tours & Travels

Vacancy: 1

Age: 20 to 30 years

Job Location: Dhaka, Dhaka (GULSHAN 1)

Salary: Negotiable

Experience:

• 1 to 4 years
• The applicants should have experience in the following business area(s): Public Relation Companies, Travel Agent, Manpower Recruitment
• Freshers are also encouraged to apply.

• HSC
• Bachelor/Honors

• 1 to 4 years
• The applicants should have experience in the following business area(s): Public Relation Companies, Travel Agent, Manpower Recruitment
• Freshers are also encouraged to apply.

• Age 20 to 30 years
• Only Female

1. Visitor & Candidate Reception

• Welcome walk-in candidates, clients, and visitors in a professional manner.

• Provide basic information about the agency’s services, ongoing vacancies, and application procedures.

• Guide applicants on how to fill out forms, submit CVs, or register online.

• Ensure candidates sign in and maintain a proper visitor log.

2. Phone & Email Handling

• Answer, screen, and route phone calls to recruiters or relevant departments.

• Respond to basic inquiries about job openings, requirements, interview schedules, and agency processes.

• Take accurate messages and ensure timely follow-up.

• Manage front desk email inbox: acknowledge applications, share standard information, and forward mails to the correct staff.

3. Candidate Registration & Support

• Register walk-in applicants in the system or manual logbook.

• Check and receive CVs, IDs, and supporting documents from candidates.

• Assist candidates with application forms, test schedules, and interview slots.

• Provide initial instructions for assessments, interviews, or orientation sessions.

4. Recruitment Coordination (Support Role)

• Coordinate interview schedules between candidates, recruiters, and clients.

• Call or message candidates for interview reminders, document submission, or test dates.

• Help arrange interview rooms and ensure they are prepared for client or candidate meetings.

5. Administrative & Office Support

• Maintain an organized and presentable reception area and waiting area.

• Handle incoming and outgoing mail, courier, and deliveries.

• Perform clerical tasks: photocopying, scanning, filing, printing CVs or documents.

• Maintain basic records such as attendance sheets for Office staffs, candidates, interview schedules, and front office registers.

6. Client & Internal Coordination

• Inform recruiters or account managers when clients or candidates arrive.

• Support communication between candidates and internal staff when there are changes in schedules or requirements.

7. Compliance & Professionalism

• Follow agency policies related to candidate handling, data privacy, and security.

• Verify IDs or documents when required as part of agency protocol.

• Maintain a professional appearance and positive attitude, representing the image of the agency to candidates and clients.