Front Desk Officer (CSS Ava Center)
Job Description
Title: Front Desk Officer (CSS Ava Center)
Company Name: Christian Service Society (CSS)
Vacancy: 02
Job Location: Khulna
Employment Status: Full-time
Educational Requirements:
∎ Graduate from any Discipline
∎ Priority will be given to candidates who have Diploma in Hospitality Management
Job Responsibilities:
∎ Welcome and greet visitors cordially in a conformable manner.
∎ Make and confirm/cancel reservations from clients .
∎ Check-in guests, obtain guest's information, allocate rooms and hand-over keys.
∎ Check-out guests, take payments according to bills.
∎ Make sure that guest's requests/problem is promptly and effectively managed by concerning department .
∎ Resolve guest's complaints quickly and courteously.
∎ Answer questions/enquiries about hotel facilities and services politely and adequately.
∎ Post every expense to guest accounts accurately.
∎ Promote hotel services and upsell guest rooms.
∎ Recommend guests regarding local attractions and cuisine.
∎ Ensure proper transition of work shifts by informing following person about necessary follow-up issues and requirements.
∎ Keep up-to-date regarding all types of room facilities and availability.
∎ Place outgoing calls and conference calls as needed.
∎ Operate and maintain office equipment and tools including computer, printers, copiers, fax etc.
∎ Notify security guard about unsorted guests and emergency situations.
∎ Keep the front desk ready and presentable with all necessary materials.
∎ Ensure conference room's facilities and supports as per the needs of the client.
∎ Maintain functional and effective communication with housekeeping and food beverage department to meet the needs of the guests.
∎ Handle and manage special requests, such as room service, taxi bookings or wake-up calls.
∎ Any other special responsibilities as assigned by the authority.
Additional Requirements:
∎ Age at most 35 years
∎ Both males and females are allowed to apply
∎ Age & Academic qualification will be relaxed for experienced candidates.
∎ Expert user of computer software/applications including MS office package,oracle software,internet browsing.
Salary: Tk. 12000 - 15000 (Monthly)
Compensation & Other Benefits:
∎ After being permanent upon successful completion of probation period (six months), other benefits will be provided as per the organizational policy i.e. provident fund, gratuity, festival bonus, yearly increment, staff insurance (kormi Bima), medical allowance (Kormi Sohayota Tohobil) etc.
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 1 Jul 2022
Company Information:
∎ 12 Jun 2022
∎ Christian Service Society (CSS)
∎ Address : 1660-1661 Jalma puraton ferryghat road, Jalma, Batiaghata, Khulna.
∎ Web : www.cssbd.org
Category: Hospitality/ Travel/ Tourism
Source: bdjobs.com
Deadline Expired on 1st Jul 2022
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