Front Desk Executive

Job Description

Title: Front Desk Executive

Company Name: Long Life Diagnostic And Consultation Center

Vacancy: 2

Age: Na

Job Location: Dhaka (Kalabagan)

Salary: Negotiable

Experience:

• At least 3 years
• The applicants should have experience in the following business area(s): Hospital, Diagnostic Centre

• Bachelor/Honors

• At least 3 years
• The applicants should have experience in the following business area(s): Hospital, Diagnostic Centre

Front Desk Executive – Job Responsibilities

1. Patient Handling & Reception

• Greet patients and visitors in a polite and professional manner

• Guide patients regarding services, departments, and doctors

• Manage patient flow efficiently to avoid crowding

2. Registration & Appointment Management

• Register new patients and maintain accurate records

• Schedule, confirm, and reschedule appointments

• Coordinate with doctors and diagnostic departments (USG, X-ray, lab, etc.)

3. Billing & Payment Collection

• Prepare bills for diagnostic tests and consultations

• Receive payments (cash, card, mobile banking)

• Ensure correct pricing and generate receipts

4. Communication & Coordination

• Answer phone calls and respond to inquiries

• Provide information about test preparation (e.g., fasting for blood tests)

• Coordinate with lab technicians, nurses, and doctors for smooth service

5. Report Handling

• Inform patients about report delivery time

• Distribute reports (physical/online) accurately

• Maintain confidentiality of patient information

6. Data Entry & Documentation

• Enter patient details and test information into software/system

• Maintain daily records of patient visits and transactions

• Ensure proper filing of documents

7. Customer Service & Complaint Handling

• Handle patient complaints calmly and professionally

• Escalate serious issues to management when necessary

• Maintain high patient satisfaction

8. Front Desk Management

• Keep the reception area clean and organized

• Monitor token/queue system (if available)

• Ensure availability of forms, reports, and stationery

9. Marketing Support (Important for your setup)

• Inform patients about ongoing offers/packages

• Encourage repeat visits and referrals

• Assist in promotional activities when required

10. Compliance & Confidentiality

• Maintain patient privacy and confidentiality

• Follow center policies and healthcare standards