Job Description
Title: Executive Housekeeper
Company Name: Renaissance Dhaka Gulshan Hotel RDGH
Vacancy: 1
Location: Dhaka
Salary: Tk. 60000 - 120000 (Monthly)
Experience:
∎ 7 to 12 years
∎ The applicants should have experience in the following business area(s):Hotel
Published: 11 Jun 2024
Education:
∎ Diploma in Hotel Management
Requirements:
Responsibilities & Context:
∎ Managing Housekeeping Operations·
∎ Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
∎ Works effectively with the Engineering department on guestroom maintenance needs.
∎ Supervises the property general cleaning schedule.
∎ Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
∎ Inventories stock to ensure adequate supplies.
∎ Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.
∎ Assists in the ordering of guestroom supplies, cleaning supplies and uniforms.
∎ Supports and supervises an effective inspection program for all guestrooms and public space.
∎ Communicates areas that need attention to staff and follows up to ensure understanding.
∎ Ensures all employees have proper supplies, equipment and uniforms. Managing Departmental Costs·
∎ Participates in the management of the department’s controllable expenses to achieve or exceed budgeted goals.
∎ Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
∎ Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.
∎ Ensuring Exceptional Customer Service·
∎ Responds to and handles guest problems and complaints.
∎ Strives to improve service performance.
∎ Empowers employees to provide excellent customer service.
∎ Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
∎ Conducting Human Resources Activities·
∎ Participates as needed in the investigation of employee accidents.
∎ Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.
∎ Ensures employees understand expectations and parameters.
∎ Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
∎ Observes service behaviors of employees and provides feedback to individuals.
∎ Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.
∎ Participates in the employee performance appraisal process, providing feedback as needed.
∎ Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
∎ Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
∎ Participates in employee progressive discipline procedures.
Employment Status: Full Time
Job Location: Dhaka
Company Information:
∎ Renaissance Dhaka Gulshan Hotel RDGH
∎ 78 Gulshan Avenue, Gulshan-1, Dhaka -1212
Address::
∎ 78 Gulshan Avenue, Gulshan-1, Dhaka -1212
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 11 Jul 2024
Category: Hospitality/ Travel/ Tourism
