Job Description
Title: Executive, Digital Operation
Company Name: Energy+ Electric & Electronics Pvt. Ltd.
Vacancy: --
Age: 22 to 30 years
Location: Dhaka
Salary: Negotiable
Experience:
∎ 2 to 5 years
Published: 12 Oct 2024
Education:
∎ Bachelor/Honors
Requirements:
Additional Requirements:
∎ Age 22 to 30 years
Responsibilities & Context:
∎ Website Management & Maintenance:a) Regular updates to website content and products.b) Troubleshooting and resolving website performance issues.c) Ensuring smooth user experience and managing backend tasks.d) Collaborating with the IT and design teams for improvements.
∎ Collaboration with Daraz E-commerce site:a) Managing products listing, prices, and updates on Daraz.b) Monitoring inventory, processing orders, and ensuring timely deliveries.c) Coordinating with the Daraz support team for any issues or promotions.d) Analyzing sales data from Daraz and reporting to management.
∎ Customer Relation Management:a) Handling incoming calls, emails, and messages from customers and responding to their inquiries.b) Monitoring and resolving customer complaints via phone calls.d) Supervising call center operations and providing guidance to the customer service team.
∎ Job Summary:
∎ We are seeking a skilled and proactive candidate to join our Digital Team. The candidate will be responsible for managing website maintenance, collaborating with Daraz for seamless operations, and overseeing the customer relation management. The role requires excellent communication and technical skills to ensure smooth digital operations and superior customer service.
∎ Key Responsibilities:
∎ Website Management & Maintenance:
∎ a) Regular updates to website content and products.
∎ b) Troubleshooting and resolving website performance issues.
∎ c) Ensuring smooth user experience and managing backend tasks.
∎ d) Collaborating with the IT and design teams for improvements.
∎ Collaboration with Daraz E-commerce site:
∎ a) Managing products listing, prices, and updates on Daraz.
∎ b) Monitoring inventory, processing orders, and ensuring timely deliveries.
∎ c) Coordinating with the Daraz support team for any issues or promotions.
∎ d) Analyzing sales data from Daraz and reporting to management.
∎ Customer Relation Management:
∎ a) Handling incoming calls, emails, and messages from customers and responding to their inquiries.
∎ b) Monitoring and resolving customer complaints via phone calls.
∎ d) Supervising call center operations and providing guidance to the customer service team.
Skills & Expertise:
Compensation & Other Benefits:
∎ As per company policy.
Workplace:
∎ Work at office
Employment Status: Full Time
Gender:
∎ Only Male
Job Location: Dhaka
Apply Procedure:
Email your CV:
∎ Send your CV to the given email [email protected] or Email your CV from My Bdjobs account
Company Information:
∎ Energy+ Electric & Electronics Pvt. Ltd.
∎ Israt Tower (Ground & 1st Floor), 6 Purana Paltan, Dhaka-1000, Bangladesh.
Address::
∎ Israt Tower (Ground & 1st Floor), 6 Purana Paltan, Dhaka-1000, Bangladesh.
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 11 Nov 2024
Category: Marketing/Sales
