Executive (Customer Services )

Job Description

Title: Executive (Customer Services )

Company Name: KM Group

Vacancy: 01

Age: 20 to 33 years

Job Location: Dhaka (Uttara)

Salary: Negotiable

Experience:

• 1 to 2 years
• The applicants should have experience in the following business area(s): Logistic/Courier/Air Express Companies, Clearing and Forwarding (C and F) Companies, Airline, Travel Agent, Freight forwarding, Group of Companies, Call Center, Airport Service
• Freshers are also encouraged to apply.

• Bachelor of Business Administration (BBA)
• Bachelor/Honors
• Master of Business Administration (MBA)
• Masters
• North South University,East West University,American International University Bangladesh,Independent University, Bangladesh,University of Dhaka students will get preference

• 1 to 2 years
• The applicants should have experience in the following business area(s): Logistic/Courier/Air Express Companies, Clearing and Forwarding (C and F) Companies, Airline, Travel Agent, Freight forwarding, Group of Companies, Call Center, Airport Service
• Freshers are also encouraged to apply.

• Age 20 to 33 years
• Only Female

• Airlines Industry experience.    
• Proven expertise in GDS systems (Amadeus, Sabre, Galileo, or similar).

• Respond promptly to customer inquiries, order requests, and product-related questions on Facebook Messenger and WhatsApp.

• Provide exceptional customer service by delivering friendly and helpful responses.

• Process orders accurately, following company policies.

• Troubleshoot and resolve customer issues, demonstrating strong problem-solving skills.

• Utilize product knowledge to provide accurate information and recommendations.

• Multitask by managing multiple conversations simultaneously Generate new leads, and convert these leads into sales.

• Report to management. Others as per management decision.

• Answering incoming calls from customers and ensuring instant customer satisfaction.

• Respond to customer inquiries Receiving customer complaints and inputting those in the system for necessary measures and providing them information about the resolution of the same Troubleshoot/ helping to resolve customer service problems.

• Provide general information Maintaining a high standard of call quality as per the requirement of the organization.

• Manage airline reservations and ticketing through GDS platforms (Amadeus, Sabre, Galileo, or others).

• Coordinate with airlines, suppliers, and internal teams for smooth operations.

• Mobile bill
• Lunch Facilities: Full Subsidize
• Salary Review: Yearly
• Festival Bonus: 2