Executive (Customer Service)
Job Description
Title: Executive (Customer Service)
Company Name: Top Ten Group
Vacancy: 2
Job Location: Anywhere in Bangladesh
Employment Status: Full-time
Educational Requirements:
∎ Bachelor degree in any discipline
Experience Requirements:
∎ 2 to 3 year(s)
Job Responsibilities:
∎ Manage front office, visitors and showroom queries/message.
∎ Communicate with customers in an informative manner, in keeping with the brand's voice and tone
∎ Identify customers' needs, clarify information and provide solutions and/or alternatives.
∎ Quick response to customer inquiries and requests.
∎ Respond to customer inquiries on our Facebook and social media platforms on a regular basis.
∎ Keep records of all conversations in the database in a comprehensive way
∎ Manage large volume calls in a timely manner.
∎ Prepare & submit a daily reports on incoming and outgoing call
∎ Deliver extraordinary customer care by responding to questions concerning customer concerns
∎ Consult with Customers while they share their problems through Feedback & other online media and provide a proper solution
∎ Suggesting to customer's problems/product appearances/major complaints and providing quality feedback issues through CRM (Customer Relationship Management) system
∎ Submit Customer feedback report to the management monthly basis.
∎ Other related task assigned by the management.
Additional Requirements:
∎ Age 22 to 30 years
∎ Only females are allowed to apply
Salary: Tk. 16000 - 18000 (Monthly)
Compensation & Other Benefits:
∎ Mobile bill, Performance bonus, Over time allowance
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Incentive
∎ Daily Snacks Allowance
∎ Contributory Fund
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 7 Sep 2022
Company Information:
∎ 8 Aug 2022
∎ Top Ten Group
∎ Address : 13-14 Mollik Tower (1st Floor),Zoo Road,Section-1,Mirpur,Dhaka-1216
∎ Web : http://www.toptengroupbd.com/
Category: Customer Support/Call Centre
: The candidate should be able to speak comfortably over the phone with customers and clients every day and share information.Skills Must Required: Customer Care, Customer Relationship Management (CRM), Customer Support through Phone
Source: bdjobs.com
Deadline Expired on 7th Sep 2022
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