Executive - Customer Service

Job Description

Title: Executive - Customer Service

Company Name: Miniso Bangladesh Ltd

Vacancy: 1

Age: 22 to 28 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• 1 to 3 years
• The applicants should have experience in the following business area(s): Retail Store, Healthcare/Lifestyle product, Call Center, Boutique/ Fashion, Hospital, Logistic/Courier/Air Express Companies, Hotel, Property Management & Preservation Services

• Bachelor of Business Administration (BBA)
• Master of Business Administration (MBA)

• 1 to 3 years
• The applicants should have experience in the following business area(s): Retail Store, Healthcare/Lifestyle product, Call Center, Boutique/ Fashion, Hospital, Logistic/Courier/Air Express Companies, Hotel, Property Management & Preservation Services

• Age 22 to 28 years
• Only Female

• Handle inbound and outbound calls, emails, and chat support with professionalism, courtesy, and efficiency.

• Assist customers by addressing inquiries, resolving complaints, and responding to service-related concerns in a timely manner.

• Deliver accurate and comprehensive information regarding the company’s products, services, and policies.

• Document all customer interactions, feedback, and issues thoroughly within the CRM system.

• Conduct follow-ups with customers to ensure complete resolution of their concerns and confirm their satisfaction.

• Consistently maintain a positive, empathetic, and professional demeanor in all customer engagements.

• Prepare and submit daily and weekly reports detailing customer interactions, common issues, and resolutions.

• Update and maintain accurate customer data on a regular basis.