Job Description
Title: Executive, Customer Care & Sales
Company Name: OTA
Vacancy: 02
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Bachelor degree in any discipline
∎ Work at the office (Dhaka) & Time: Roaster Bases.
∎ Educational requirements: A graduate degree from any reputed university with a good academic background.
∎ Experience requirements: 1 year of experience in the relevant field will get you preference. Freshers are also highly encouraged.
Experience Requirements:
∎ At least 1 year(s)
∎ Freshers are also encouraged to apply.
Job Responsibilities:
∎ Maintain good professional relationships with customers and ensure satisfaction to the highest level.
∎ Proficiency in managing customers over inbound or outbound calls is mandatory.
∎ Determine to support or assist customers after hours of operation.
∎ Manage Official Facebook pages accordingly and collect leads from relevant sources.
∎ Maintain records and other documentation and up-to-date Daily and monthly reports of sales.
∎ Acknowledging and resolving customer complaints and communicating issues to the Superior
∎ Cooperate with colleagues and ensure fast support to customers with the highest level of professionalism.
∎ Set up a positive mind for any other tasks assigned by the management from time to time
∎ Other tasks are allocated by the reporting person.
∎ Identify Selling possibilities and evaluate customer needs.
∎ Actively seek out new sales opportunities through calling, and messaging using social media
∎ Understand the needs of your business customers
∎ Respond to the incoming message and phone inquiries
∎ Record sales and order information or enter sales information into a computer system
∎ Review your own sales performance, aiming to meet or exceed targets
Additional Requirements:
∎ Age 18 to 35 years
∎ Both males and females are allowed to apply
∎ Having experience in E-Commerce platforms will get a preference
∎ Male Candidates will get Priority
∎ A team worker who believes in team commitment
∎ Excellent proficiency in MS Office applications must.
∎ Honest, Smart & Energetic in any atmosphere
∎ Setting a mind to listen to customer inquiries properly and provide prompt resolution
∎ Good English Typing speed & negotiation skill is must
∎ Must have the willingness to learn, vast communication, problem-solving nature & leadership skill
Salary:
∎ Tk. 15000 - 20000 (Monthly)
∎ Annual Increment (After Probation/Eligibility)
2 Times Yearly Festival Bonus
Performance Bonus
Annual Tour
Birthday Celebration Remuneration
Best Employment Remuneration (Quarterly & Annually)
Financial contribution for first child birth
Partial Subsidized Lunch and (Free) Afternoon Snacks with unlimited Tea & Coffee
Mobile bill allowance (Only Entitled)
Unlimited access for reading books
Useful Corporate health card
Relaxing zones
Compensation & Other Benefits:
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ All Government holidays as per company policy
∎ An environment that fosters accelerated growth and training
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 12 Sep 2023
Company Information:
∎ 13 Aug 2023
∎ OTA
Category: Marketing/Sales
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