Executive- Customer Care, Rangs Electronics Service Team.

Job Description

Title: Executive- Customer Care, Rangs Electronics Service Team.

Company Name: RANGS Electronics Limited

Vacancy: 2

Age: 20 to 30 years

Job Location: Anywhere in Bangladesh, Dhaka

Salary: Negotiable

Experience:

• At most 2 years
• The applicants should have experience in the following business area(s): Electronic Equipment/Home Appliances
• Freshers are also encouraged to apply.

• Bachelor of Arts (BA)

• At most 2 years
• The applicants should have experience in the following business area(s): Electronic Equipment/Home Appliances
• Freshers are also encouraged to apply.

• Age 20 to 30 years

• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict-resolution abilities.
• Proficiency in customer service software and ERP systems.
• Ability to handle stressful situations and remain calm under pressure.
• Strong organizational and time management skills.
• Customer-focused mindset with a passion for delivering exceptional service.

• Respond to customer inquiries and provide accurate information about products, services, and company policies.

• Resolve customer complaints and issues promptly and effectively.

• Escalate complex or unresolved issues to the appropriate department or supervisor.

• Interact with customers through various channels, including phone, email, chat, and in-person.

• Maintain a professional and courteous demeanor in all customer interactions.

• Ensure clear and concise communication to avoid misunderstandings.

• Maintain accurate and detailed records of customer interactions, transactions, and resolutions.

• Update customer information in the company’s ERP system as needed.

• Prepare reports on customer inquiries, issues, and feedback.

• Stay updated on product features, specifications, and updates.

• Provide customers with information and guidance on product usage and troubleshooting.

• Gather and document customer feedback to identify areas for improvement.

• Share customer insights with the relevant teams to enhance products and services.

• Work closely with other customer care team members to ensure a seamless customer experience.

• Share knowledge and best practices with colleagues to enhance team performance.

• Ensure monthly reporting as the department heads required.