Executive - Customer Care
Job Description
Title: Executive - Customer Care
Company Name: CAS Scale (BD) Pvt. Ltd.
Vacancy: 1
Age: 22 to 30 years
Job Location: Dhaka (Green Road)
Salary: Negotiable
Experience:
- 1 to 2 years
- Freshers are also encouraged to apply.
Published: 2025-11-25
Application Deadline: 2025-12-02
Education:
- Bachelor/Honors
Requirements:
- 1 to 2 years
- Freshers are also encouraged to apply.
Skills Required:
Additional Requirements:
- Age 22 to 30 years
- Only Female
1- 2 years’ experience in customer service or a similar role/ Fresher are also encouraged to apply.
Should have good knowledge in MS Office.
Strong communication skills in both Bengali and English.
Strong problem-solving skills and ability to handle difficult situations with professionalism
Excellent organisational skills with the ability to multitask.
Ability to work in a fast-paced environment and meet deadlines
Responsibilities & Context:
Manage customer inquiries via phone, email, and live chat
Provide product support, troubleshooting assistance, and solutions for customer issues
Process customer orders, complaints, and returns efficiently
Good interpersonal, analytical, problem-solving, leadership, and organizational skills.
The candidate will have to be patient and cool-tempered to deal with customers.
Concept/experience in digital marketing, e-commerce etc.
Maintain detailed records of customer interactions and feedback
Collaborate with internal teams to resolve customer queries and issues promptly
Job Other Benifits:
- Mobile bill
- Salary Review: Yearly
- Festival Bonus: 2
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Only Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
Interested By University
| University | Percentage (%) |
|---|---|
| National University | 6.80% |
| Eden Mohila College | 4.85% |
| University of Dhaka | 2.91% |
| Tejgaon College | 2.91% |
| University of Asia Pacific | 1.94% |
| American International University Bangladesh (AIUB) | 1.94% |
| Bangladesh Open University | 1.94% |
| Jahangirnagar University | 1.94% |
| Daffodil International University (DIU) | 1.94% |
| Independent University, Bangladesh | 1.94% |
Interested By Age Range
| Age Range | Percentage (%) |
|---|---|
| 20-30 | 76.70% |
| 31-35 | 17.48% |
| 36-40 | 4.85% |
Interested By Salary Range
| Salary Range | Percentage (%) |
|---|---|
| 0-20K | 43.69% |
| 20K-30K | 48.54% |
| 30K-40K | 6.80% |
| 40K-50K | 0.97% |
Interested By Experience Range
| Experience Range | Percentage (%) |
|---|---|
| 0 years (Freshers) | 36.89% |
| 0.1 - 1 years | 11.65% |
| 1.1 - 3 years | 19.42% |
| 3.1 - 5 years | 14.56% |
| 5+ years | 17.48% |
