Executive - Customer Care

Job Description

Title: Executive - Customer Care

Company Name: CAS Scale (BD) Pvt. Ltd.

Vacancy: 1

Age: 22 to 30 years

Job Location: Dhaka (Green Road)

Salary: Negotiable

Experience:

• 1 to 2 years
• Freshers are also encouraged to apply.

• Bachelor/Honors

• 1 to 2 years
• Freshers are also encouraged to apply.

• Age 22 to 30 years
• Only Female

• 1- 2 years’ experience in customer service or a similar role/ Fresher are also encouraged to apply.

• Should have good knowledge in MS Office.

• Strong communication skills in both Bengali and English.

• Strong problem-solving skills and ability to handle difficult situations with professionalism

• Excellent organisational skills with the ability to multitask.

• Ability to work in a fast-paced environment and meet deadlines 

• Manage customer inquiries via phone, email, and live chat

• Provide product support, troubleshooting assistance, and solutions for customer issues

• Process customer orders, complaints, and returns efficiently

• Good interpersonal, analytical, problem-solving, leadership, and organizational skills.

• The candidate will have to be patient and cool-tempered to deal with customers.

• Concept/experience in digital marketing, e-commerce etc.

• Maintain detailed records of customer interactions and feedback

• Collaborate with internal teams to resolve customer queries and issues promptly

• Mobile bill
• Salary Review: Yearly
• Festival Bonus: 2