Executive (Customer Care and Audit Department)
Job Description
Title: Executive (Customer Care and Audit Department)
Company Name: Bombay Sweets & Co. Ltd.
Vacancy: --
Age: 20 to 35 years
Location: Dhaka
Salary: Negotiable
Experience:
∎ At most 1 year
∎ Freshers are also encouraged to apply.
Published: 23 Mar 2024
Education:
∎ Master of Business Administration (MBA) in Marketing
Requirements:
Additional Requirements:
∎ Age 20 to 35 years
∎ Having 01 (one) year experience in relevant field (FMCG) will be given preference. Freshers are also encouraged to apply.
∎ Candidate must have good command on written and spoken English.
∎ Mindset to travel frequently all around Bangladesh·
∎ Tech savvy and process oriented·
∎ Having good command in MS Office·
∎ Highly energetic, sound in physically and mentally·
∎ The quality of team player, motivator, analytics and planning, people and process management is must.
Responsibilities & Context:
∎ Monitoring the field force as per management instruction and ability to work under pressure and collaborating effectively within team.
∎ Communicate with respective concerns (Sales force) & assist them for achieving Target.
∎ Coordinate with customer & Sales force mange complaints properly regarding any service.
∎ Perform audit to ensure company’s guidelines to confirm that sales processes comply with regulatory standards set by authority.
∎ Visit market on a regular basis to identify the areas of problem or opportunities and recommend the plan of action to improve the sales performance.
∎ Supervise and compare ideal procedures with the actual operations performed by the field force at real market condition.
∎ Analyze and evaluate the present market condition to interpret the business environment, objectives and strategies.
∎ Identify “If” and where processes are not working as they should, and come up with potential solution.
∎ Prepare reports, commentaries based on practical market visits and present findings and recommendations on those issues.
∎ Analyzing the snacks market (Chips, Chanachur, Frozen Items) trend regarding promotion, offer & engagement based on competitors activity at retail points.
∎ Assessing suspicious damage claim from the distribution chain and physically inspect complain to find out the real scenario.
∎ Identify the nature of market backed damage & come up with specific recommendations to minimize that product damage percentage.
∎ Supervise and prepare priority base damage count schedule and assign related officials to execute plan of action.
∎ Ability to handle field force, distributor and other external stakeholders effectively.
∎ Other duties and assignments as necessary as and when need to perform.
∎ Monitoring the field force as per management instruction and ability to work under pressure and collaborating effectively within team.
∎ Communicate with respective concerns (Sales force) & assist them for achieving Target.
∎ Coordinate with customer & Sales force mange complaints properly regarding any service.
∎ Perform audit to ensure company’s guidelines to confirm that sales processes comply with regulatory standards set by authority.
∎ Visit market on a regular basis to identify the areas of problem or opportunities and recommend the plan of action to improve the sales performance.
∎ Supervise and compare ideal procedures with the actual operations performed by the field force at real market condition.
∎ Analyze and evaluate the present market condition to interpret the business environment, objectives and strategies.
∎ Identify “If” and where processes are not working as they should, and come up with potential solution.
∎ Prepare reports, commentaries based on practical market visits and present findings and recommendations on those issues.
∎ Analyzing the snacks market (Chips, Chanachur, Frozen Items) trend regarding promotion, offer & engagement based on competitors activity at retail points.
∎ Assessing suspicious damage claim from the distribution chain and physically inspect complain to find out the real scenario.
∎ Identify the nature of market backed damage & come up with specific recommendations to minimize that product damage percentage.
∎ Supervise and prepare priority base damage count schedule and assign related officials to execute plan of action.
∎ Ability to handle field force, distributor and other external stakeholders effectively.
∎ Other duties and assignments as necessary as and when need to perform.
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Dhaka
Company Information:
∎ Bombay Sweets & Co. Ltd.
∎ KA – 63, Kuratoli, POST. + PS. Khilkhet, Dhaka – 1229. (Near Joar Shahara, Kuril Bishwa road, Opposite of BICC)
Address::
∎ KA – 63, Kuratoli, POST. + PS. Khilkhet, Dhaka – 1229. (Near Joar Shahara, Kuril Bishwa road, Opposite of BICC)
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 22 Apr 2024
Category: Customer Support/Call Centre
Source: bdjobs.com
Deadline Expired on 22nd Apr 2024
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