Executive- Churn & Retention.
Job Description
Title: Executive- Churn & Retention.
Company Name: M2M Communications
Vacancy: Not specific
Job Location: Anywhere in Bangladesh
Employment Status: Full-time
Job Context:
∎ Executive - Retention and Churn Management
∎ M2M Communications Ltd. is one of the leading vehicle tracking service providers in Bangladesh. We are providing service to the corporate and individuals for the last 10 year(s).
∎ We are looking for a Retention and Churn Management Executive to join our Customer Success team and help us retain and grow our customer base. You will be responsible for communicating with customers, analyzing their behavior, identifying their needs, and developing strategies to reduce churn and increase loyalty.
∎ Job Posting: M2M Inner Page
∎ **Females are encourage to Apply
Job Responsibilities:
∎ As a Retention and Churn Management Executive, you will:
∎ Communicate with customers and sales representatives to understand their goals, challenges, and feedback.
∎ Analyze customer behavior, usage patterns, satisfaction levels, and churn risks using various tools and data sources.
∎ Gather information about customer complaints, issues, and requests, and escalate them to the appropriate teams for resolution.
∎ Develop aggressive retention strategies based on customer feedback, data analysis, and best practices.
∎ Negotiate with customers to renew contracts, retain business, and prevent cancellations.
∎ Implement retention campaigns and initiatives to increase customer engagement, loyalty, and advocacy. Measure and report on key performance metrics related to churn and retention efforts, such as retention rate, churn rate, net promoter score, etc.
∎ Collaborate with other teams such as marketing, product, support, etc. to provide customer insights and feedback, and align retention goals and activities.
Additional Requirements:
∎ Strong analytical skills and the ability to use data to drive decisions and actions.
∎ A customer-centric mindset and a passion for solving customer problems.
∎ A proactive attitude and a willingness to take ownership and initiative.
∎ Knowledge of churn reduction tactics and retention best practices.
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 20 Oct 2023
Company Information:
∎ 30 Sep 2023
∎ M2M Communications
Category: NGO/Development
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