Executive (Call Center)

Job Description

Title: Executive (Call Center)

Company Name: EW VM Health Bangladesh Ltd

Vacancy: 2

Age: Na

Job Location: Dhaka

Salary: Negotiable

Experience:

• 1 to 2 years
• The applicants should have experience in the following business area(s): Hospital, Diagnostic Centre, Healthcare/Lifestyle product

• Minimum Bachelor’s degree in any discipline.

• Candidates with Fluency in English & Bangla will be given preference.

• 1 to 2 years
• The applicants should have experience in the following business area(s): Hospital, Diagnostic Centre, Healthcare/Lifestyle product

• 1–2 years of experience in Call Center / Customer Care will be considered an advantage.

• Freshers with excellent communication skills are strongly encouraged to apply.

• Must be smart, well-presented, and possess clear and professional pronunciation

• Handle incoming and outgoing calls professionally and courteously.

• Provide accurate information about services, packages, and appointments.

• Record customer queries, complaints, and feedback, and forward them to the concerned department.

• Maintain call logs and update the database regularly.

• Assist in scheduling appointments and follow-up calls.

• Achieve daily/weekly call targets set by the management.

• Maintain a polite, empathetic, and professional tone at all times.

• Ensure confidentiality of patient/ client information.

• Salary Review: Yearly
• Festival Bonus: 2

• Others benefit as per company policy.