Duty Manager

Job Description

Title: Duty Manager

Company Name: Grand Sylhet Hotel & Resort

Vacancy: Not specific

Job Location: Sylhet (Sylhet Sadar)

Employment Status: Full-time

Educational Requirements:
∎ Bachelor's degree in any discipline; minimum 5 year's work experience in a hotel industry in a similar role.

Job Responsibilities:
∎ The normal scope and work performed includes but is not limited to:
∎ The moment a guest steps into one of our hotel, they walk into a genuinely memorable experience. As Duty Manager you will deliver this through managing all aspects of the Front Office (for example guest registration, bell desk, telephone, concierge and gym & pool services etc.). You'll also create the warm atmosphere that makes our guests feel at home.
∎ Day to Day Work:
∎ Ensure entire hotel operations are running smoothly. If any issues arise, contact with concern and resolve immediately. Guest related and Safety & Security issues will get priority to resolve first.
∎ Ensure Front Office team delivers a great service, professional attention and personal recognition
∎ Ensure guests are greeted upon arrival and make time to engage with guests. Respond appropriately to guest complaints, solicit feedback and build relationships to drive continuous improvement in guest satisfaction
∎ Oversee night audit function and preparation of daily financial reports
∎ Control hotel costs by managing the schedule according to occupancy and guest demands
∎ Check billing instructions and guest credit for compliance with hotel credit policy and ensure all transactions are handled in a secure manner
∎ Train team members on PABX procedures and serve as a central communications point during emergency/crisis situations; develop and maintain relationships with local fire, police, and emergency personnel
∎ Perform other duties as assigned
∎ Demonstrate daily guest discretion, ethical behaviour, privacy and confidentiality

∎ Leading Front Office Teams
∎ Ensure Front Office team is working as per SOP
∎ To ensure every single guest complete satisfaction, you must play prime role. You must contact concern at any time whenever support require
∎ Manage day-to-day staffing needs, plan and assign work and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to improve team member performance
∎ Educate and train team members in compliance with, state and local laws and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties
∎ Ensure your team are properly trained on systems, security, service and quality standard
∎ Utilizes interpersonal and communication skills to lead, influence, and encourage others

Additional Requirements:
∎ Good command in English and Bengali
∎ Computer literacy is a must
∎ Knowledge of Opera/IDS is required.
∎ The applicants should have experience in the following area(s): Hotel and Resort, Working experience in 5 Star Hotels

Salary: Negotiable

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 21 Jan 2022

Company Information:
∎ 22 Dec 2021
∎ Grand Sylhet Hotel & Resort
∎ Address : Airport Road, Notunbazar, Sylhet

Category: General Management/Admin

: Please mention your applied position on the subject line of the application/email.

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