Director of Loss Prevention (Director of Safety & Security)
Job Description
Title: Director of Loss Prevention (Director of Safety & Security)
Company Name: The Westin Dhaka
Vacancy: 01
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Bachelor degree in any discipline
∎ Preferred Professional Certification: Fire fighting, CPR and First Aid Certificate
Experience Requirements:
∎ At least 8 year(s)
Job Responsibilities:
∎ Managing Security/Loss Prevention Operations
∎ Assists in the development and implementation of emergency procedures.
∎ Conducts investigation of all losses of property assets and refers to proper management for disposition.
∎ Deploys security staff to effectively monitor and protect property assets.
∎ Comply with all Corporate Loss Prevention safety and security management guidelines and procedures.
∎ Conduct periodic patrols of entire property and parking areas.
∎ Recognize success across areas of responsibility.
∎ Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
∎ Identifies and makes recommendations for minimizing physical hazards and unsafe work practices.
∎ Implements action plans to monitor and control risk.
∎ Maintains required reports and documentation regarding patrols of property and parking areas.
∎ Provides means for obtaining necessary medical attention on a timely basis.
∎ Leading Security/Loss Prevention Teams
∎ Attends pre- and post-convention and weekly forecast meetings to understand group needs and gather critical information to communicate to Loss Prevention officers.
∎ Celebrates successes by publicly recognizing the contributions of team members.
∎ Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.
∎ Encourages and builds mutual trust, respect, and cooperation among team members.
∎ Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
∎ Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
∎ Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
∎ Serves as a role model to demonstrate appropriate behaviors.
∎ Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.
∎ Strives to improve service performance.
∎ Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
∎ Ensuring Exceptional Customer Service
∎ Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
∎ Empowers employees to provide excellent customer service.
∎ Meet quality standards and customer expectations on a daily basis.
∎ Incorporates guest safety and satisfaction as a component of departmental meetings with a focus on continuous improvement.
∎ Conducting Human Resources Activities
∎ Assists in minimizing cost of accident claims through aggressive claims management.
∎ Brings issues to the attention of Human Resources as necessary.
∎ Completes proper documentation and reports all employee accident and general liability incidents to Claims Reporting Service.
∎ Conducts hourly employee performance appraisals according to Standard Operating Procedures.
∎ Complete disciplinary procedures and documentation according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
∎ Administer property policies fairly and consistently.
∎ Maintain first aid and CPR certifications required for Loss Prevention officers.
∎ Handles guest problems and complaints.
∎ Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
∎ Provides services that are above and beyond for customer satisfaction and retention.
Additional Requirements:
∎ Age 45 to 55 years
∎ Only males are allowed to apply
∎ Must be able to speak, read, write and understand the primary languages used in the workplace so as to facilitate the communication process.
∎ Must be having good computer knowledge in all programs as required in the workplace.
∎ Must possess a thorough knowledge of state and local laws governing equal employment opportunity and civil rights, occupational safety and health rules, wages and work hour issues and labour relations, including but not limited to Labour Laws.
∎ Must be physically fit to work long hours during both day and night all over the property and its surroundings.
∎ Must be able to communicate with all guests in a just and diplomatic manner so as not to harm the relationship between the hotel and the guest.
∎ Candidates from Army, defense or law enforcing agencies background will be given preference.
∎ Candidate should have Civil working experience .
Salary: Negotiable
Compensation & Other Benefits:
∎ Mobile bill, Performance bonus, Provident fund, Insurance, Gratuity
∎ Lunch Facilities: Full Subsidize
∎ Festival Bonus: 2
Application Deadline: March 10, 2020
Company Information:
∎ The Westin Dhaka
∎ Address : Road 45, Plot 1, Gulshan 2, Dhaka, Bangladesh
∎ Web : www.westin.com/dhaka
∎ Business : Five Star Hotel
Category: Security/Support Service
Source: bdjobs.com
Deadline Expired on 10th Mar 2020
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