Deputy Manager- Coordination, Information Management & Accountability

Job Description

Title: Deputy Manager- Coordination, Information Management & Accountability

Company Name: ActionAid Bangladesh

Vacancy: 04

Job Location: Cox's Bazar (Teknaf)

Employment Status: Contractual

Educational Requirements:
∎ Master's in journalism, International Relations, Geography or any other relevant discipline.

Experience Requirements:
∎ At least 4 year(s)

Job Context:
∎ Project: Camp Coordination and Camp Management (CCCM), funded by UNHCR
∎ Department: Humanitarian Response
∎ Location of posting: Teknaf, Cox`s Bazar
∎ Types of contract: Fixed term contract
∎ Duration of Contract: Up to 31 December 2020

Job Responsibilities:
∎ Coordination and Information Management
∎
∎ Establish and maintain liaison with CiC office, I/NGOs and UN Agencies in the camp for smooth implementation of the project;
∎ Resolve field issues in coordination with the UNHCR site management and field units;
∎ Manage and maintain emergency stocks as part of disaster response;
∎ Organize regular camp coordination meeting and prepare meeting minutes;
∎ Set agenda for camp-level coordination meetings;
∎ Coordination with all sectors as and when required;
∎ Provide necessary support to other agencies for smooth implementation of their projects such as project approval, space allocation, information, etc;
∎ Monitor distribution activities by different agencies;
∎ Coordinate with government intelligence agencies, police, army, camp administration and the refugee community to ensure security and safety of refugees and service providers;
∎ Facilitate camp visits by internal and external higher-ups;
∎ Planning and supervising humanitarian gap analyses and needs assessments;
∎ Database and dataset management;
∎ Responsible for humanitarian gap analyses and needs assessments;
∎ Generating information management and IEC products;
∎ Camp profiling; demographic data analysis; camp navigation; service mapping;
∎ Responsible for managing six feedback and complaint centres;
∎ Planning and supervising data collection exercises including service monitoring;
∎ Submit daily incident reports to SMSD sector;
∎ Accountability and CFRM:
∎
∎ Monitor and track complaints, feedback, suggestions and enquires of refugees;
∎ Ensure complaints filed with Feedback and Information Centres (FICs) are addressed in accordance with the stipulated SOPs;
∎ Develop appropriate responses to complaints in conjunction with the relevant units of the UNHCR;
∎ Track the closing of complaints loop by ensuring every complaint is processed and appropriate response to the complainant(s) is generated;
∎ Review and assist the team concerned in generating reports of weekly and monthly inputs of complaints;
∎ Guide the staff responsible for complaint and feedback mechanism and ensure they are aware of the complaint mechanism procedures;
∎ Make sure the services delivered to the community are aligned with CHS and Sphere standards;
∎ Ensure camp actors are following humanitarian and protection principles;
∎ Lead and supervise sector monitoring and service monitoring;
∎ Ensure camp actors are addressing the gaps identified through service monitoring and sector monitoring.

Additional Requirements:
∎ At least 4 years' working experience including two years in any INGO or equivalent organization.
∎ Advanced Excel skills.
∎ Proficiency in English writing and speaking in a must.
∎ Ability to write narrative reports independently.
∎ Orientation to gender sensitivity.
∎ Ability to work under extreme pressure and meeting deadlines.
∎ Experience in CCCM and Rohingya Response
∎ Clear understanding on protection issues, CCCM, human rights, DRR and resilience.
∎ Experience working in emergency responses targeting vulnerable people.
∎ Fluent in local languages.

Salary:
∎ Competitive salary will be offered

Compensation & Other Benefits:
∎ Admissible benefits such as mobile & modem allowance, medical benefit, group life insurance etc.

Application Deadline: March 31, 2020

Company Information:
∎ ActionAid Bangladesh
∎ Business : ActionAid is an international anti-poverty agency working in over 40 countries, taking sides with poor people to end poverty and injustice together.

Category: NGO/Development

Read Before Apply: Due to emergency, recruitment will be on rolling. The interested candidates are requested to apply before deadline.