Customer Support Specialist-RCM
Job Description
Title: Customer Support Specialist-RCM
Company Name: Augmedix
Vacancy: 10
Location: Dhaka
Maximum Salary: Negotiable
Experience:
∎ 1 to 2 years
∎ The applicants should have experience in the following business area(s):Telecommunication, Software Company, IT Enabled Service, BPO/ Data Entry Firm
∎ Freshers are also encouraged to apply.
Published: 7 Jan 2025
Education:
∎ Bachelor/Honors
Requirements:
Responsibilities & Context:
∎ Respond to customer requests with clear, professional, and empathetic communication using excellent verbal and written English skills.
∎ Ensure timely resolution of requests in line with our Standard Operating Procedures (SOPs) and Service Level Agreements (SLAs).
∎ Adhere to escalation protocols and collaborate with other departments for proper follow-ups.
∎ Collaborate with internal teams, such as Account Management, Engineering, Operations, to resolve customer issues.
∎ Escalate concerns appropriately and ensure updates are shared with the relevant stakeholders.
∎ Assist with daily tasks, such as tracking customer requests, updating systems, and documenting resolutions.
∎ Follow clear instructions to complete assigned workflows accurately and on time.
∎ Share updates on completed tasks and escalate any challenges to the relevant teams.
∎ Support the team in keeping records organized and maintaining basic reports on progress.
∎ Master’s or Bachelor’s degree in any discipline from a reputed university is preferred.
∎ 0-2 years of experience in customer support or technical support preferred.
∎ Excellent verbal and written English communication and documentation skills.
∎ Proven ability to learn technical concepts and workflows quickly, either through education or previous roles.
∎ Empathy for customers and a strong sense of accountability to drive issues to resolution.
∎ Strong multi-tasking skills with the ability to prioritize tasks effectively in a fast-paced environment.
∎ Comfortable working hybrid/night shifts to accommodate US time zones.
∎ Comfortable learning and using tools like Zendesk, Excel, and internal systems.
∎ Work Shift: Night (On-site)
∎ Weekdays: Monday to Friday
∎ About the Role:
∎ Our Customer Support team works 1:1 with doctors across the United States. They personally troubleshoot and escalate technical issues from our Bangladesh office. We expect our Customer Support Specialist to be hungry for a new opportunity to learn and grow in a position that is equal parts of customer success and technical support. If you are passionate about serving customers, have a strong sense of collaboration, and learn technical troubleshooting steps quickly, this may be the perfect role for you!
∎ Responsibilities:
∎ Customer Support:
∎ Respond to customer requests with clear, professional, and empathetic communication using excellent verbal and written English skills.
∎ Ensure timely resolution of requests in line with our Standard Operating Procedures (SOPs) and Service Level Agreements (SLAs).
∎ Adhere to escalation protocols and collaborate with other departments for proper follow-ups.
∎ Cross-Functional Collaboration:
∎ Collaborate with internal teams, such as Account Management, Engineering, Operations, to resolve customer issues.
∎ Escalate concerns appropriately and ensure updates are shared with the relevant stakeholders.
∎ Basic Task Management:
∎ Assist with daily tasks, such as tracking customer requests, updating systems, and documenting resolutions.
∎ Follow clear instructions to complete assigned workflows accurately and on time.
∎ Reporting and Follow-Up:
∎ Share updates on completed tasks and escalate any challenges to the relevant teams.
∎ Support the team in keeping records organized and maintaining basic reports on progress.
∎ Requirements:
∎ Education:
∎ Master’s or Bachelor’s degree in any discipline from a reputed university is preferred.
∎ Experience:
∎ 0-2 years of experience in customer support or technical support preferred.
∎ Skills:
∎ Excellent verbal and written English communication and documentation skills.
∎ Proven ability to learn technical concepts and workflows quickly, either through education or previous roles.
∎ Empathy for customers and a strong sense of accountability to drive issues to resolution.
∎ Strong multi-tasking skills with the ability to prioritize tasks effectively in a fast-paced environment.
∎ Comfortable working hybrid/night shifts to accommodate US time zones.
∎ Comfortable learning and using tools like Zendesk, Excel, and internal systems.
∎ Details:
∎ Work Shift: Night (On-site)
∎ Weekdays: Monday to Friday
Skills & Expertise:
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Dhaka
Company Information:
∎ Augmedix
∎ US Office: 1161 Mission Street Suite 210 San Francisco, CA 94103 USA
BD Office: Rahman’s Regnum Centre (level 15), 191/1, Bir Uttam Mir Shawkat Sarak, Tejgaon I/A, Dhaka 1208.
Address::
∎ US Office: 1161 Mission Street Suite 210 San Francisco, CA 94103 USA
BD Office: Rahman’s Regnum Centre (level 15), 191/1, Bir Uttam Mir Shawkat Sarak, Tejgaon I/A, Dhaka 1208.
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 15 Jan 2025
Category: IT/Telecommunication
