Customer Support & Order Processing Executive

Job Description

Title: Customer Support & Order Processing Executive

Company Name: Trekmad

Vacancy: 1

Age: 22 to 28 years

Job Location: Dhaka (Uttara Sector 4)

Salary: Tk. 12000 - 15000 (Monthly)

Experience:

• 1 to 3 years
• The applicants should have experience in the following business area(s): E-commerce, E-commerce Startup, Online Retail Startup

• Diploma
• Bachelor/Honors

• 1 to 3 years
• The applicants should have experience in the following business area(s): E-commerce, E-commerce Startup, Online Retail Startup

• Age 22 to 28 years
• Only Male

We’re looking for a detail-oriented and highly motivated Customer Support & Order Processing Executive to join our growing e-commerce company, TREKMAD. In this role, you’ll be responsible for ensuring smooth order flow—from processing customer purchases to coordinating fulfillment and delivery. Your work will directly impact customer satisfaction by making sure every order is handled accurately, efficiently, and on time.

Note: This role requires close coordination with warehouse, courier partners, and customer service teams, as well as occasional after-hours monitoring during peak order periods.

Key Responsibilities

• Process online orders accurately across e-commerce platforms.

• Prepare invoices, packing lists, and order documentation.

• Track shipments, manage returns, and resolve delivery issues.

• Verify order details, payment status (COD/prepaid), and stock availability.

• Communicate with customers about order confirmation, shipping updates, or stock issues.

• Resolve customer complaints and provide appropriate solutions, ensuring a positive customer experience.

• Handle exceptions (returns, failed COD, delays).

• Track shipments, resolve delivery exceptions, and update customers accordingly.

• Coordinate with warehouse/fulfillment team for timely order picking, packing, and dispatch.

• Maintain daily return entry to the inventory with proper documentation.

• Monitor and manage last-mile delivery partners  for on-time delivery.

• Make sure returns/exchanges are processed smoothly in line with company policy.

• Ensure fulfillment KPIs (order accuracy, on-time delivery) are achieved.

• Performance bonus
• Lunch Facilities: Full Subsidize
• Salary Review: Yearly
• Festival Bonus: 2