Customer Support Officer
Job Description
Title: Customer Support Officer
Company Name: TUUO Solutions Limited
Vacancy: 5
Age: Na
Job Location: Dhaka
Salary: Negotiable
Experience:
- At least 2 years
- The applicants should have experience in the following business area(s): Software Company, IT Enabled Service, BPO/ Data Entry Firm, Artificial Intelligence (AI) Startup, Business-to-Business (B2B) Software and Services Startup
Published: 2025-08-21
Application Deadline: 2025-09-20
Education:
- Bachelor/Honors
Minimum Bachelor’s degree from any recognized university.
Requirements:
- At least 2 years
- The applicants should have experience in the following business area(s): Software Company, IT Enabled Service, BPO/ Data Entry Firm, Artificial Intelligence (AI) Startup, Business-to-Business (B2B) Software and Services Startup
Skills Required: Customer Needs Assessmen,Customer Relationship Management,Customer Service,Data Logging,File management
Additional Requirements:
At least 2 years of experience in a relevant field.
Freshers are also encouraged to apply if they can compensate for their lack of experience with confidence and enthusiasm.
Computer literacy is a must.
Proficiency in English is mandatory.
Ability to consistently work in Night Shifts is mandatory for this position.
Ability to manage multiple priorities and work independently as well as part of a team.
Responsibilities & Context:
Job Location: From OFFICE (Night Shift Priority)
Office Time: Roster Basis
Job Purpose:
We are seeking a skilled and proactive Customer Support Officer to join our Customer Support Department and maintain relationships with the clients by providing proper support to clients from the UK, USA, Canada, and Australia. If you think you are supportive, customer-centric, polite, wield excellent communication skills, and love to provide support, then you are the best fit for this position. To be successful in this role, you should be able to develop a long-term employment mentality and nurture relationships with potential clients and colleagues.
Key Responsibilities:
Deal with customer queries/complaints/requests via Chatbot and Email.
Maintain logs.
Understand customer needs and follow up with the production team.
Ensure the success of the project.
Statistical analysis and reporting.
Upload and download customer projects.
Foster long-term relationships with clients.
Job Other Benifits:
Fully subsidized lunch/dinner
Performance bonus
Overtime allowance
Annual salary review
2 yearly festival bonuses
Weekly 1 holiday.
Employment Status: Full Time
Job Work Place:
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
Interested By University
| University | Percentage (%) |
|---|---|
| National University | 8.07% |
| Daffodil International University (DIU) | 2.34% |
| University of Dhaka | 2.34% |
| World University of Bangladesh | 1.82% |
| Dhaka International University | 1.82% |
| Jahangirnagar University | 1.56% |
| North South University | 1.56% |
| Stamford University Bangladesh | 1.56% |
| Green University of Bangladesh | 1.56% |
| University of Chittagong | 1.56% |
Interested By Age Range
| Age Range | Percentage (%) |
|---|---|
| 20-30 | 72.14% |
| 31-35 | 17.45% |
| 36-40 | 6.25% |
| 40+ | 3.65% |
Interested By Salary Range
| Salary Range | Percentage (%) |
|---|---|
| 0-20K | 43.17% |
| 20K-30K | 44.54% |
| 30K-40K | 8.74% |
| 40K-50K | 2.73% |
| 50K+ | 0.82% |
Interested By Experience Range
| Experience Range | Percentage (%) |
|---|---|
| 0 years (Freshers) | 18.23% |
| 0.1 - 1 years | 14.06% |
| 1.1 - 3 years | 25.52% |
| 3.1 - 5 years | 18.49% |
| 5+ years | 23.70% |
