Customer Support Executive ( Service Planning )

Job Description

Title: Customer Support Executive ( Service Planning )

Company Name: Atlas Copco Bangladesh Ltd. ( Swedish MNC)

Vacancy: 1

Age: Na

Job Location: Dhaka

Salary: Negotiable

Experience:

• At least 1 years

• Bachelor of Business Administration (BBA)
• Bachelor of Science (BSc)

• At least 1 years

Atlas Copco is a world-leading provider of sustainable productivity solutions. We serve customers in more than 180 countries with products and services focused on productivity, energy efficiency, safety, and ergonomics. Our Compressor Technique Service (CTS) department is dedicated to providing exceptional service, optimization, and aftermarket solutions for our compressor products. .

We are looking for Customer Support Executive ( Service Planning ) for CTS Department who will be responsible for Service Planning , Customer order processing & follow up. We are expecting very good communication skills & proficiency in English.

Responsibilities

• Service Intervention Planning: Strategically plan upcoming service interventions based on service schedules and inputs from the Team Leader, prioritizing each intervention to enhance operational efficiency.
• Service Job Allocation: Assign service jobs aligned with each team member's competencies to ensure optimal resource utilization.
• Service Scheduling Management: Plan and prioritize service interventions to boost operational efficiency; manage job openings and closings in the MAM2 Planning Board.
• Invoice Management: Generate service invoices promptly to maintain accurate billing and service records.
• Customer and Team Communication: Actively communicate with customers, Service Engineers, ASC, ERC, and other relevant stakeholders to support seamless service coordination.
• Customer Satisfaction and Value Creation: Enhance operational efficiency and customer satisfaction through proactive customer engagement, addressing inquiries, and promptly resolving any concerns to improve NPS scores.
• Customer Order Processing: Manage L/C orders from start to finish, including reviewing draft L/Cs, coordinating amendments with customers, and monitoring shipment status with product companies or factories.

• Mobile bill
• Lunch Facilities: Partially Subsidize
• Salary Review: Yearly