Customer Support Executive (E-commerce)

Job Description

Title: Customer Support Executive (E-commerce)

Company Name: Fish Vally

Vacancy: 1

Age: 20 to 50 years

Job Location: Dhaka (Jatrabari)

Salary: Negotiable

Experience:

• At least 1 year
• The applicants should have experience in the following business area(s): E-commerce, E-commerce Startup, Online Retail Startup

Published: 2026-07-06

Application Deadline: 2026-07-16

Education:

• Alim (Madrasah)
• HSC (Vocational)
• HSC (BMT)
• Bachelor of Arts (BA)
• Bachelor of Commerce (BCom)

Requirements:

• At least 1 year
• The applicants should have experience in the following business area(s): E-commerce, E-commerce Startup, Online Retail Startup

Skills Required: Bangla and English Speaking Skill,Consumer Durables - Sales & Marketing,Digital Marketing (Social Media Marketing),Marketing,Order Management,Sales & Marketing,Sales Executive,Sales Target Achievement,Salesman,Teamwork

Additional Requirements:

• Age 20 to 50 years

Responsibilities & Context:

• Receive and process customer orders from the company website, Facebook Page, WhatsApp, and phone calls.

• Provide professional customer support through phone calls, chat, and social media.

• Confirm customer orders and coordinate with the Operations and Delivery teams for timely processing.

• Resolve customer inquiries, complaints, and return/exchange requests professionally.

• Promote products through upselling and cross-selling whenever appropriate.

• Maintain accurate customer records and daily sales reports.

• Achieve individual and team sales targets.

• Work in rotational shifts, including day and night shifts, as assigned by the management.

• Perform any other responsibilities assigned by the management.

Additional Requirements

• Previous experience in E-commerce, Customer Service, Call Center, or Sales will be given preference.

• Good communication and interpersonal skills.

• Basic computer knowledge (MS Office, Google Sheets).

• Ability to work under pressure and handle multiple customer inquiries.

• Must be willing to work in rotational day and night shifts.

• Energetic, responsible, and eager to learn.

Job Other Benifits:

• Salary Review: Yearly
• Festival Bonus: 1

Employment Status: Full Time

Job Work Place: Work at office

Company Information:

Gender: Male and Female can apply

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Category: Marketing/Sales