Customer Success Manager - Microsoft Cloud Services and Non-Microsoft Solutions

Job Description

Title: Customer Success Manager - Microsoft Cloud Services and Non-Microsoft Solutions

Company Name: ELEVATE Solutions Limited

Vacancy: 1

Age: Na

Job Location: Dhaka (Gulshan)

Salary: Negotiable

Experience:

• 1 to 2 years

• Bachelor of Business Administration (BBA) in Brand Management
• Bachelor of Science (BSc) in Communication Engineering
• Bachelor of Business Administration (BBA) in Management
• Diploma
• Bachelor of Science (BSc) in Information Technology

• Bachelor’s Degree or Diploma in Management, IT, or a related field.
• Professional Certifications: Relevant certifications in Microsoft Cloud services or other non-Microsoft solutions are a plus. 

• 1 to 2 years

• Experience: Some experience in customer success, account management, or a related field, with a basic understanding of Microsoft Cloud services and other non-Microsoft solutions. 
• Technical Skills: Familiarity with Microsoft Cloud services and other non-Microsoft solutions. 
• Soft Skills: Excellent interpersonal and communication skills, with the ability to work collaboratively in a team environment and build strong relationships with customers

Role Overview: The Customer Success Manager will be responsible for ensuring the successful delivery and adoption of Microsoft Cloud services and other non-Microsoft solutions. The ideal candidate will have a strong customer-centric approach, excellent communication skills, and a passion for helping clients achieve their business goals through innovative technology solutions. 

Responsibilities: 

• Customer Onboarding: Guide new customers through the onboarding process, ensuring they understand and can effectively use the solutions provided. 

• Customer Engagement: Maintain regular communication with customers to understand their needs, provide updates, and ensure they are getting the most value from the services. 

• Solution Implementation: Assist customers in implementing Microsoft Cloud services and other non-Microsoft solutions. 

• Training and Support: Provide training and support to customers to help them effectively use the solutions and address any issues they may encounter. 

• Customer Feedback: Gather and analyze customer feedback to identify areas for improvement and work with internal teams to enhance the solutions and services provided. 

• Renewals and Upselling: Work with the sales team to manage renewals and identify opportunities for upselling additional services and solutions to existing customers. 

• Performance Monitoring: Monitor customer usage and performance metrics to ensure they are achieving their desired outcomes and address any issues proactively. 

• Relationship Management: Build and maintain strong relationships with customers, acting as their primary point of contact and trusted advisor.