Customer Service Specialist
Job Description
Title: Customer Service Specialist
Company Name: Rise Up Labs
Vacancy: 10
Age: Na
Job Location: Dhaka (Uttara)
Salary: Negotiable
Experience:
- At most 2 years
- The applicants should have experience in the following business area(s): BPO/ Data Entry Firm, Call Center
Published: 2024-07-09
Application Deadline: 2024-08-08
Education:
- Bachelor/Honors
Requirements:
- At most 2 years
- The applicants should have experience in the following business area(s): BPO/ Data Entry Firm, Call Center
Skills Required: Customer Care,Customer Relationship Management,Customer Service
Additional Requirements:
Responsibilities & Context:
Job Context:
Riseup Labs is looking for a few expert and skilled “Customer Service Specialist” to support one of its international food ordering clients. You will be responsible for managing and handling back-office order processing for a large food chain company.
Job Responsibilities:
Providing proper guest support via phone
Take and place orders according to customer demands
Update orders and details on CRM/Required platform
Assist and suggest different toppings or items to customers
Handle customer complaints and assist them properly
Fully monitor and understand each order Up-sell additional items if asked
Additional Requirements:
Must be fluent in English Language (Speaking, Listening & Writing)
Must pay attention to every detail
Excellent communication & multi-tasking skills
Minimum 6 months of experience in customer service/ support industry
Able to work night shift/ day shift on roaster basis
Working Hours: Roaster Basis; Night shift (8 Pm - 5 Am)
Job Other Benifits:
- Weekly 2 holidays
- Lunch Facilities: Full Subsidize
- Salary Review: Yearly
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
Interested By University
| University | Percentage (%) |
|---|---|
| National University | 10.38% |
| Uttara University | 2.83% |
| Daffodil International University (DIU) | 1.89% |
| North South University | 1.70% |
| Dhaka International University | 1.70% |
| University of Dhaka | 1.51% |
| Shanto-Mariam University of Creative Technology | 1.32% |
| American International University Bangladesh (AIUB) | 1.32% |
| Govt. Titumir College | 1.32% |
| Stamford University Bangladesh | 1.13% |
Interested By Age Range
| Age Range | Percentage (%) |
|---|---|
| 20-30 | 73.02% |
| 31-35 | 19.25% |
| 36-40 | 5.66% |
| 40+ | 1.32% |
Interested By Salary Range
| Salary Range | Percentage (%) |
|---|---|
| 0-20K | 56.79% |
| 20K-30K | 35.09% |
| 30K-40K | 6.98% |
| 40K-50K | 0.57% |
| 50K+ | 0.57% |
Interested By Experience Range
| Experience Range | Percentage (%) |
|---|---|
| 0 years (Freshers) | 15.66% |
| 0.1 - 1 years | 16.23% |
| 1.1 - 3 years | 28.68% |
| 3.1 - 5 years | 15.66% |
| 5+ years | 23.77% |
