Customer Service Specialist

Job Description

Title: Customer Service Specialist

Company Name: Rise Up Labs

Vacancy: 10

Age: Na

Job Location: Dhaka (Uttara)

Salary: Negotiable

Experience:

• At most 2 years
• The applicants should have experience in the following business area(s): BPO/ Data Entry Firm, Call Center

• Bachelor/Honors

• At most 2 years
• The applicants should have experience in the following business area(s): BPO/ Data Entry Firm, Call Center

Job Context:

Riseup Labs is looking for a few expert and skilled “Customer Service Specialist” to support one of its international food ordering clients. You will be responsible for managing and handling back-office order processing for a large food chain company.

Job Responsibilities:

• Providing proper guest support via phone

• Take and place orders according to customer demands

• Update orders and details on CRM/Required platform

• Assist and suggest different toppings or items to customers

• Handle customer complaints and assist them properly

• Fully monitor and understand each order Up-sell additional items if asked

Additional Requirements:

• Must be fluent in English Language (Speaking, Listening & Writing)

• Must pay attention to every detail

• Excellent communication & multi-tasking skills

• Minimum 6 months of experience in customer service/ support industry

• Able to work night shift/ day shift on roaster basis

Working Hours: Roaster Basis; Night shift (8 Pm - 5 Am)

• Weekly 2 holidays
• Lunch Facilities: Full Subsidize
• Salary Review: Yearly