Customer Service Representative

Job Description

Title: Customer Service Representative

Company Name: Eduventure

Vacancy: 4

Age: 20 to 32 years

Job Location: Dhaka

Salary: Tk. 17000 - 20000 (Monthly)

Experience:

• At least 1 years
• The applicants should have experience in the following business area(s): Training Institutes,Educational Technology (Edtech) Startup

• Bachelor/Honors
• Higher Secondary

• At least 1 years
• The applicants should have experience in the following business area(s): Training Institutes,Educational Technology (Edtech) Startup

• Age 20 to 32 years

• At least 1 year of experience in Call Center, Customer Relationship Management , or Tele sales.

• Prior experience in Call Centers, E-commerce, or Telecommunication is preferred.

• Must have a good-quality laptop.

Job Context:

We are seeking Customer Service Representatives with strong verbal communication skills in English & Bangla. The ideal candidate should be able to handle client interactions effectively over the phone and have the ability to persuade clients to take our services or confirm orders.

Employment Status: Full-time ( 10am -7pm)

Responsibilities:

• Communicate with customers over the phone to drive sales.
• Persuade clients to take our services or confirm orders.
• Provide information on products, pricing, and other details.
• Report daily work activities to the admin via Microsoft Word, Excel, Google Sheets, etc.
• Willingness to work beyond regular office hours if necessary.
• Ability to handle multiple tasks, show stress tolerance, and maintain a professional attitude.

• Additional bonus opportunities

• Performance bonus and overtime allowance

• Salary review every 3 months

• Two festival bonuses per year