Customer Service Officer (Contact Center)

Job Description

Title: Customer Service Officer (Contact Center)

Company Name: Amber IT Ltd.

Vacancy: 05

Job Location: Anywhere in Bangladesh

Employment Status: Full-time

Educational Requirements:
∎ Bachelor degree in any discipline
∎ Graduate from reputed University.

Experience Requirements:
∎ 1 to 2 year(s)
∎ The applicants should have experience in the following area(s): Customer Support

Job Responsibilities:
∎ Answer calls and handle customer's inquiries over the phone and email.
∎ Correspondence with customer and Inter-department by telephone, email.
∎ Maintain customer complain Management software.
∎ Identify customers' needs, clarify information and every other issue and provide solutions and/or alternatives
∎ Follow up customer calls where necessary
∎ Coordinating with other departments

Additional Requirements:
∎ Age 25 to 30 years
∎ Both males and females are allowed to apply
∎ Previous experience in customer service is required.
∎ English skills (speaking and writing)
∎ Have to work any days in a week
∎ Have to work in any shifts according to roster
∎ Customer orientation
∎ Communication skills (oral and written)
∎ Stress resistance
∎ Flexible, can do attitude, positive attitude
∎ Non-Muslim candidates are encouraged to apply.

Salary: Negotiable

Application Deadline: 7 Jan 2021

Company Information:
∎ 17 Dec 2020
∎ Amber IT Ltd.
∎ Address : Navana Tower (7th Floor), 45 Gulshan South C/A, Circle-1
∎ Web : www.amberit.com.bd

Category: IT/Telecommunication

: Only candidates with relevant qualifications and experience are requested to apply.