Customer Service Executive

Job Description

Title: Customer Service Executive

Company Name: WeTechHub.

Vacancy: 05

Age: 22 to 32 years

Job Location: Dhaka (Kawran Bazar)

Salary: Tk. 16000 - 18000 (Monthly)

Experience:

• 1 to 3 years
• The applicants should have experience in the following business area(s): Software Company,IT Enabled Service,BPO/ Data Entry Firm,Call Center,E-commerce

• Bachelor/Honors

• 1 to 3 years
• The applicants should have experience in the following business area(s): Software Company,IT Enabled Service,BPO/ Data Entry Firm,Call Center,E-commerce

• Age 22 to 32 years
• Only Female

• Excellent communication skills with customers in appropriate accent.

• Must have excellent spoken ability in English.

• Have excellent interpersonal and listening skills.

• Be confident and able to approach people.

• Must have good knowledge about IT.

• Duty 6 PM to 3 AM (Night Shift).

• Graduated in English.

• Highly priority will be given to those with a minimum IELTS score of 6 point.

• Remote Job.

• Attending client`s queries, concerns, complaints and make sure that they are appropriately appointed as per organization rules and regulation.

• To carry out the daily operations of the customer service through only outbound call, live chat, video calling, texting and Email with the foreign client.

• Communicate fluently in English.

• Responding to customer questions and complaints over phone/online.

• Identify customer needs, clarify information.

• To interact extensively with customers to clarify their needs with satisfaction.

• Keep up to date with necessary information, new launches, promotions etc.