Customer Relationship Officer (CRO)

Job Description

Title: Customer Relationship Officer (CRO)

Company Name: Akij Resources

Vacancy: 6

Age: 26 to 32 years

Location: Dhaka (Gulshan, Khilgaon ...

Salary: Negotiable

Experience:
∎ 2 to 5 years
∎ The applicants should have experience in the following business area(s):Manufacturing (FMCG), Food (Packaged)/Beverage, Group of Companies

Published: 26 Jun 2025

Education:
∎ Bachelor of Business Administration (BBA) in Marketing

Requirements:

Additional Requirements:
∎ Age 26 to 32 years

Responsibilities & Context:
∎ Visit uncovered outlets and gap markets regularly within the assigned territory.
∎ Identify and activate new retail points to expand market presence.
∎ Ensure consistent product availability across all designated outlets.
∎ Monitor stock levels and coordinate with distributors to avoid out-of-stock situations.
∎ Actively promote the brand and product portfolio to increase customer engagement and loyalty.
∎ Educate retailers and channel partners about product features and benefits.
∎ Ensure effective and attractive product display in retail outlets to enhance brand visibility.
∎ Monitor and maintain planograms and promotional materials.
∎ Plan and propose Quarter Promotion, Discount, and Scheme (QPDS) strategies based on market demand.
∎ Implement and monitor trade promotional activities where required.
∎ Build and strengthen long-term business relationships with distributors, retailers, and other channel partners.
∎ Act as a liaison between the company and trade partners to resolve issues promptly.
∎ Visit uncovered outlets and gap markets regularly within the assigned territory.
∎ Identify and activate new retail points to expand market presence.
∎ Ensure consistent product availability across all designated outlets.
∎ Monitor stock levels and coordinate with distributors to avoid out-of-stock situations.
∎ Actively promote the brand and product portfolio to increase customer engagement and loyalty.
∎ Educate retailers and channel partners about product features and benefits.
∎ Ensure effective and attractive product display in retail outlets to enhance brand visibility.
∎ Monitor and maintain planograms and promotional materials.
∎ Plan and propose Quarter Promotion, Discount, and Scheme (QPDS) strategies based on market demand.
∎ Implement and monitor trade promotional activities where required.
∎ Build and strengthen long-term business relationships with distributors, retailers, and other channel partners.
∎ Act as a liaison between the company and trade partners to resolve issues promptly.

Skills & Expertise:

Compensation & Other Benefits:
∎ T/A, Mobile bill, Medical allowance, Provident fund, Gratuity, Insurance
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Earn Leave Facility (As per BLA-2006).
∎ Salary review after successfully completion of Probation Period.
∎ Earn Leave Facility (As per BLA-2006).
∎ Salary review after successfully completion of Probation Period.

Workplace:
∎ Work at office

Employment Status: Full Time

Job Location: Dhaka (Gulshan, Khilgaon, Mirpur, Mohammadpur, Uttara)

Job Highlights:
∎ At AKIJ Essentials, we believe in rewarding talent and dedication. Join us to make an impact in the FMCG industry, help grow our market presence, and build a successful career with one of the industry's most trusted names.

Company Information:
∎ Akij Resources
∎ 198 Bir Uttam Mir Shawkat Sarak, Dhaka 1208
∎ Akij Resources Limited also known as ARL was founded in April 2020 with a mission to ensure best quality products and services to the customers through continuous improvement that benefits society and environment.

Address::
∎ 198 Bir Uttam Mir Shawkat Sarak, Dhaka 1208
∎ Akij Resources Limited also known as ARL was founded in April 2020 with a mission to ensure best quality products and services to the customers through continuous improvement that benefits society and environment.

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 3 Jul 2025

Category: Marketing/Sales

Interested By University

University Percentage (%)
National University 11.31%
University of Dhaka 3.96%
North South University 3.18%
Jagannath University 1.89%
Daffodil International University (DIU) 1.84%
East West University 1.73%
Jahangirnagar University 1.56%
Tejgaon College 1.39%
Southeast University 1.39%
Bangladesh University of Business and Technology 1.34%

Interested By Age Range

Age Range Percentage (%)
20-30 69.81%
31-35 23.01%
36-40 5.18%
40+ 1.11%

Interested By Salary Range

Salary Range Percentage (%)
0-20K 15.77%
20K-30K 53.79%
30K-40K 21.74%
40K-50K 5.80%
50K+ 2.90%

Interested By Experience Range

Experience Range Percentage (%)
0 years (Freshers) 15.49%
0.1 - 1 years 10.14%
1.1 - 3 years 24.74%
3.1 - 5 years 21.28%
5+ years 28.36%

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