Customer Relationship Officer
Job Description
Title: Customer Relationship Officer
Company Name: Bangladesh Psychiatric Care Limited
Vacancy: 2
Age: 24 to 30 years
Job Location: Dhaka (Dhanmondi)
Salary: Tk. 15000 - 20000 (Monthly)
Experience:
- 2 to 5 years
- The applicants should have experience in the following business area(s): Clinic, Healthcare/Lifestyle product
Published: 2025-09-28
Application Deadline: 2025-10-03
Education:
- Bachelor/Honors
Requirements:
- 2 to 5 years
- The applicants should have experience in the following business area(s): Clinic, Healthcare/Lifestyle product
Skills Required: Customer Service
Additional Requirements:
- Age 24 to 30 years
Responsibilities & Context:
Customer service: Agents should be customer-focused and have experience working in customer service settings.
Managing calls: Agents should be able to handle a high volume of calls, both inbound and outbound.
Problem solving: Agents should be able to quickly and efficiently solve customer problems and defuse conflicts.
Product knowledge: Agents should have knowledge of the company, product, and relevant legislation to assist customers.
Meeting KPIs: Agents should meet key performance indicators (KPIs) such as call volume, average call handling time, and customer satisfaction scores.
Escalating issues: Agents should know when to escalate issues to other departments or team members.
Learning new technology: Agents should learn new call center software and other relevant technology.
Multitasking: Agents should be able to juggle multiple calls at once.
Job Other Benifits:
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
