Customer Relationship Officer
Job Description
Title: Customer Relationship Officer
Company Name: Bangladesh Psychiatric Care Limited
Vacancy: 2
Age: 24 to 30 years
Job Location: Dhaka (Dhanmondi)
Salary: Tk. 15000 - 20000 (Monthly)
Experience:
- 2 to 5 years
- The applicants should have experience in the following business area(s): Clinic, Healthcare/Lifestyle product
Published: 2025-09-28
Application Deadline: 2025-10-03
Education:
- Bachelor/Honors
Requirements:
- 2 to 5 years
- The applicants should have experience in the following business area(s): Clinic, Healthcare/Lifestyle product
Skills Required: Customer Service
Additional Requirements:
- Age 24 to 30 years
Responsibilities & Context:
Customer service: Agents should be customer-focused and have experience working in customer service settings.
Managing calls: Agents should be able to handle a high volume of calls, both inbound and outbound.
Problem solving: Agents should be able to quickly and efficiently solve customer problems and defuse conflicts.
Product knowledge: Agents should have knowledge of the company, product, and relevant legislation to assist customers.
Meeting KPIs: Agents should meet key performance indicators (KPIs) such as call volume, average call handling time, and customer satisfaction scores.
Escalating issues: Agents should know when to escalate issues to other departments or team members.
Learning new technology: Agents should learn new call center software and other relevant technology.
Multitasking: Agents should be able to juggle multiple calls at once.
Job Other Benifits:
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
Interested By University
| University | Percentage (%) |
|---|---|
| National University | 7.41% |
| University Of Development Alternative | 2.78% |
| University of Dhaka | 2.78% |
| Sonargaon University | 2.78% |
| Independent University, Bangladesh | 1.85% |
| Eden Mohila College | 1.85% |
| Govt. Titumir College | 1.85% |
| Bangladesh open University | 1.85% |
| Jahangirnagar University | 1.85% |
| Jagannath University | 1.85% |
Interested By Age Range
| Age Range | Percentage (%) |
|---|---|
| 20-30 | 78.70% |
| 31-35 | 13.89% |
| 36-40 | 4.63% |
| 40+ | 0.93% |
Interested By Salary Range
| Salary Range | Percentage (%) |
|---|---|
| 0-20K | 89.81% |
| 20K-30K | 6.48% |
| 30K-40K | 1.85% |
| 50K+ | 1.85% |
Interested By Experience Range
| Experience Range | Percentage (%) |
|---|---|
| 0 years (Freshers) | 17.59% |
| 0.1 - 1 years | 15.74% |
| 1.1 - 3 years | 30.56% |
| 3.1 - 5 years | 18.52% |
| 5+ years | 17.59% |
