Customer Relationship Management (CRM) Specialist
Job Description
Title: Customer Relationship Management (CRM) Specialist
Company Name: CrackTech Limited
Vacancy: 10
Age: Na
Job Location: Cumilla (Cumilla Adarsha Sadar)
Salary: Tk. 15000 - 25000 (Monthly)
Experience:
- 1 to 2 years
- The applicants should have experience in the following business area(s): Call Center
Published: 2024-08-12
Application Deadline: 2024-09-11
Education:
- Bachelor of Science (BSc)
- Bachelor of Business Administration (BBA)
- Bachelor of Arts (BA)
Requirements:
- 1 to 2 years
- The applicants should have experience in the following business area(s): Call Center
Skills Required: Client Service,Good behaviour,MS Office,Online sales
Additional Requirements:
- Experience: 1-2 years, with preference for those with call center experience, online sales skills, or similar backgrounds.
- Strong communication skills
- Problem-solving ability
- Proven experience in customer support via phone and online channels
- Ability to handle online sales and maintain user relationships
- Female candidates encouraged to apply
- Clear and professional communication skills
Responsibilities & Context:
Maintain communication with customers via mobile calls and messages. Provide support and assistance to customers, addressing their inquiries and concerns effectively.
Ensure a positive customer experience and resolve customer queries in a timely manner.
Build and nurture strong customer relationships through effective communication.
Provide timely support and resolve inquiries to ensure a positive experience.
Job Other Benifits:
- Gratuity
- Salary Review: Yearly
- Festival Bonus: 2
Performance bonus
Government Holidays.
Casual Leave.
Daily Snacks and Coffee.
Emergency Loan
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
Interested By University
| University | Percentage (%) |
|---|---|
| National University | 12.28% |
| Comilla University | 3.57% |
| University of Dhaka | 2.68% |
| Daffodil International University (DIU) | 1.79% |
| Jahangirnagar University | 1.56% |
| Britannia University | 1.34% |
| Jagannath University | 1.34% |
| Southeast University | 1.12% |
| American International University Bangladesh (AIUB) | 1.12% |
| North South University | 1.12% |
Interested By Age Range
| Age Range | Percentage (%) |
|---|---|
| 20-30 | 66.74% |
| 31-35 | 22.10% |
| 36-40 | 6.03% |
| 40+ | 4.46% |
Interested By Salary Range
| Salary Range | Percentage (%) |
|---|---|
| 0-20K | 30.36% |
| 20K-30K | 64.51% |
| 30K-40K | 3.57% |
| 40K-50K | 0.22% |
| 50K+ | 1.34% |
Interested By Experience Range
| Experience Range | Percentage (%) |
|---|---|
| 0 years (Freshers) | 19.87% |
| 0.1 - 1 years | 11.83% |
| 1.1 - 3 years | 26.56% |
| 3.1 - 5 years | 16.29% |
| 5+ years | 25.45% |
