Customer Relation Officer (Super Shop)

Job Description

Title: Customer Relation Officer (Super Shop)

Company Name: Rongdhanu Group

Vacancy: 2

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Bachelor degree in any discipline

Experience Requirements:
∎ 2 to 3 year(s)
∎ The applicants should have experience in the following area(s): Customer Relation
∎ The applicants should have experience in the following business area(s): Chain shop

Job Responsibilities:
∎ Maintaining a positive, empathetic and professional attitude toward customers at all times.
∎ Responding promptly to customer inquiries.
∎ Communicating with customers through various channels.
∎ Acknowledging and resolving customer complaints.
∎ Knowing our products inside and out so that you can answer questions.
∎ Processing orders, forms, applications, and requests.
∎ Keeping records of customer interactions, transactions, comments and complaints.
∎ Communicating and coordinating with colleagues as necessary.
∎ Providing feedback on the efficiency of the customer service process.
∎ Managing a team of junior customer service representatives.
∎ Ensure customer satisfaction and provide professional customer support.

Additional Requirements:
∎ Age 20 to 30 years
∎ Only females are allowed to apply
∎ Experience working with customer support
∎ Ability to stay calm when customers are stressed or upset.

Salary: Negotiable

Compensation & Other Benefits:
∎ Festival Bonus: 2

Application Deadline: November 15, 2019

Company Information:
∎ Rongdhanu Group
∎ Address : House:12/D & 12/E,Block# A,Main Avenue,Bashundhara R/A,Dhaka-1229,Bangladesh
∎ Web : www.rongdhanugroup.com

Category: Marketing/Sales