Job Description
Title: Customer Relation and Compliance Manager
Company Name: ChefOnline
Vacancy: 2
Age: 26 to 36 years
Location: Dhaka (GULSHAN 1)
Salary: Negotiable
Experience:
∎ 7 to 10 years
∎ The applicants should have experience in the following business area(s):Call Center
Published: 8 Aug 2024
Education:
∎ Bachelor of Business Administration (BBA) in Marketing, Master of Business Administration (MBA) in Marketing
Requirements:
Additional Requirements:
∎ Age 26 to 36 years
∎ O/A Level background is preferable
∎ Candidates must have communication skills equivalent to IELTS 7.5 or above is preferableExperience:A minimum of 7-10 years of experience in Customer Relation and Compliance Manager.Proven experience in handling customer service operations and ensuring regulatory compliance.Skills: Excellent communication and interpersonal skills. Strong problem-solving abilities and attention to detail. Ability to work under pressure and handle challenging situations with professionalism. Proficiency in using customer relationship management (CRM) systems and compliance management software.
∎ A minimum of 7-10 years of experience in Customer Relation and Compliance Manager.
∎ Proven experience in handling customer service operations and ensuring regulatory compliance.Skills:
∎ Excellent communication and interpersonal skills.
∎ Strong problem-solving abilities and attention to detail.
∎ Ability to work under pressure and handle challenging situations with professionalism.
∎ Proficiency in using customer relationship management (CRM) systems and compliance management software.
∎ Education:
∎ O/A Level background is preferable
∎ Candidates must have communication skills equivalent to IELTS 7.5 or above is preferable
∎ Experience:
∎ A minimum of 7-10 years of experience in Customer Relation and Compliance Manager.
∎ Proven experience in handling customer service operations and ensuring regulatory compliance.
∎ Skills:
∎ Excellent communication and interpersonal skills.
∎ Strong problem-solving abilities and attention to detail.
∎ Ability to work under pressure and handle challenging situations with professionalism.
∎ Proficiency in using customer relationship management (CRM) systems and compliance management software.
Responsibilities & Context:
∎ Oversee and manage all customer interaction channels to ensure a positive customer experience.
∎ Develop and implement customer service policies and procedures to improve customer satisfaction.
∎ Handle escalated customer complaints and provide resolutions in a timely manner.
∎ Analyze customer feedback and data to identify trends and areas for improvement. Compliance Management:
∎ Ensure the company's operations comply with all applicable regulations and standards.
∎ Develop and maintain compliance policies and procedures.
∎ Conduct regular audits and assessments to monitor compliance and address any areas of non-compliance.
∎ Liaise with regulatory bodies and ensure all necessary reporting and documentation are up to date.
∎ ChefOnline is seeking for a highly skilled and experienced Customer Relation and Compliance Manager to join our team. The ideal candidate will have a strong background in Customer Relations and Compliance, with a proven track record of managing customer interactions and ensuring adherence to regulatory standards. She will collaborate directly with the CEO. This role requires a professional with 7-10 years of experience in a similar position, who is dedicated, detail-oriented, and able to lead and develop a team effectively.
∎
∎ Key Responsibilities:
∎ Customer Relations Management:
∎ Oversee and manage all customer interaction channels to ensure a positive customer experience.
∎ Develop and implement customer service policies and procedures to improve customer satisfaction.
∎ Handle escalated customer complaints and provide resolutions in a timely manner.
∎ Analyze customer feedback and data to identify trends and areas for improvement.
∎ Compliance Management:
∎ Ensure the company's operations comply with all applicable regulations and standards.
∎ Develop and maintain compliance policies and procedures.
∎ Conduct regular audits and assessments to monitor compliance and address any areas of non-compliance.
∎ Liaise with regulatory bodies and ensure all necessary reporting and documentation are up to date.
Skills & Expertise:
Compensation & Other Benefits:
∎ Weekly 2 holidays
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Workplace:
∎ Work at office
Employment Status: Full Time
Gender:
∎ Only Female
Job Location: Dhaka (GULSHAN 1)
Company Information:
∎ ChefOnline
∎ 21/A Navana Tower, 45 Gulshan South C/A, Circle-1
∎ Founded in 2014, Le Chef Plc is a new public limited company formed as a re-registration of Le Chef Ltd T/A Chef Online on 5 February 2016 in UK.
Address::
∎ 21/A Navana Tower, 45 Gulshan South C/A, Circle-1
∎ Founded in 2014, Le Chef Plc is a new public limited company formed as a re-registration of Le Chef Ltd T/A Chef Online on 5 February 2016 in UK.
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 7 Sep 2024
Category: IT/Telecommunication
