Customer Liaison Officer, After Sales Services

Job Description

Title: Customer Liaison Officer, After Sales Services

Company Name: ISHO Limited

Vacancy: --

Age: 25 to 34 years

Job Location: Dhaka (Baridhara)

Salary: Negotiable

Experience:

• 1 to 2 years
• The applicants should have experience in the following business area(s): Call Center
• Freshers are also encouraged to apply.

• Bachelor degree in any discipline

• 1 to 2 years
• The applicants should have experience in the following business area(s): Call Center
• Freshers are also encouraged to apply.

• Age 25 to 34 years

• Excellent verbal communication skills.

• Strong problem-solving and multitasking abilities.

• Proficiency in CRM systems and call-handling tools.

• Ability to maintain composure in high-pressure situations.

• Customer-first mindset·

• Empathy and active listening·

• Attention to detail·

• Time management and organizational skills.

We are seeking a proactive and customer-oriented Customer Liaison Officer to manage our service hotline and ensure seamless handling of customer inquiries. The ideal candidate will address customer queries, provide accurate information, and resolve product- or delivery-related issues, contributing to an exceptional after-sales experience.

• Manage the service hotline, handling inbound calls from customers.

• Respond promptly and professionally to all customer queries.      

• Address product-related inquiries following the Query Management Guideline.

• Provide accurate and relevant information to assist and guide customers over the phone.

• Resolve customer concerns regarding product delivery issues effectively.

• Coordinate with relevant teams to ensure timely resolution of delivery-related queries.

• Deliver a positive experience by understanding and meeting customer needs.

• Build rapport and trust with customers by offering empathetic and solution-driven support.