Job Description
Title: Customer Experience Executive
Company Name: Green Delta Insurance Company Limited
Vacancy: --
Location: Dhaka (Mohakhali)
Salary: Negotiable
Experience:
∎ 3 to 4 years
Published: 22 Feb 2024
Education:
∎ Bachelor/Honors
Requirements:
Responsibilities & Context:
∎ Work with team for quality Customer Service through Social Media, Email and Calls to ensure positive customer experience.
∎ Able to write scripts as per customer’s interaction to reply within minimum time and document all scripts.
∎ Provide training and guideline to inhouse agents for better service.
∎ Proactively aware/inform customers regarding our products/service.
∎ Capture customer insights and escalate critical issues / complaints and provide timely feedback.
∎ Maintain targeted KPI on a regular basis.
∎ Serve customers with helping attitude and thus play a significant role in customer satisfaction, retention, and acquisition.
∎ Knowledge of the Digital interaction and Service platform.
∎ Knowledge of Digital Project Management and Integration.
∎ Good Knowledge of service procedures and script writing.
∎ Exceptional organizational skills and attention to detail.
∎ Able to perform job functions with minimal supervision and work independently, taking the initiative to make independent decisions, where appropriate.
∎ Good in Communication.
∎ Collaboration & Teamwork.
∎ Team player and Can-do attitude.
∎ Work with team for quality Customer Service through Social Media, Email and Calls to ensure positive customer experience.
∎ Able to write scripts as per customer’s interaction to reply within minimum time and document all scripts.
∎ Provide training and guideline to inhouse agents for better service.
∎ Proactively aware/inform customers regarding our products/service.
∎ Capture customer insights and escalate critical issues / complaints and provide timely feedback.
∎ Maintain targeted KPI on a regular basis.
∎ Serve customers with helping attitude and thus play a significant role in customer satisfaction, retention, and acquisition.
∎
∎ Other Requirements:
∎ Knowledge of the Digital interaction and Service platform.
∎ Knowledge of Digital Project Management and Integration.
∎ Good Knowledge of service procedures and script writing.
∎ Exceptional organizational skills and attention to detail.
∎ Able to perform job functions with minimal supervision and work independently, taking the initiative to make independent decisions, where appropriate.
∎ Good in Communication.
∎ Collaboration & Teamwork.
∎ Team player and Can-do attitude.
Skills & Expertise:
Compensation & Other Benefits:
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ As per company policy.
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Dhaka (Mohakhali)
Company Information:
∎ Green Delta Insurance Company Limited
∎ Green Delta Aims Tower: 51 – 52, Mohakhali C/A, Dhaka – 1212, Bangladesh
Address::
∎ Green Delta Aims Tower: 51 – 52, Mohakhali C/A, Dhaka – 1212, Bangladesh
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 16 Mar 2024
Category: Customer Support/Call Centre
