Customer Experience Executive
Job Description
Title: Customer Experience Executive
Company Name: Green Delta Insurance Company Limited
Vacancy: --
Location: Dhaka (Mohakhali)
Salary: Negotiable
Experience:
∎ 3 to 4 years
Published: 22 Feb 2024
Education:
∎ Bachelor/Honors
Requirements:
Responsibilities & Context:
∎ Work with team for quality Customer Service through Social Media, Email and Calls to ensure positive customer experience.
∎ Able to write scripts as per customer’s interaction to reply within minimum time and document all scripts.
∎ Provide training and guideline to inhouse agents for better service.
∎ Proactively aware/inform customers regarding our products/service.
∎ Capture customer insights and escalate critical issues / complaints and provide timely feedback.
∎ Maintain targeted KPI on a regular basis.
∎ Serve customers with helping attitude and thus play a significant role in customer satisfaction, retention, and acquisition.
∎ Knowledge of the Digital interaction and Service platform.
∎ Knowledge of Digital Project Management and Integration.
∎ Good Knowledge of service procedures and script writing.
∎ Exceptional organizational skills and attention to detail.
∎ Able to perform job functions with minimal supervision and work independently, taking the initiative to make independent decisions, where appropriate.
∎ Good in Communication.
∎ Collaboration & Teamwork.
∎ Team player and Can-do attitude.
∎ Work with team for quality Customer Service through Social Media, Email and Calls to ensure positive customer experience.
∎ Able to write scripts as per customer’s interaction to reply within minimum time and document all scripts.
∎ Provide training and guideline to inhouse agents for better service.
∎ Proactively aware/inform customers regarding our products/service.
∎ Capture customer insights and escalate critical issues / complaints and provide timely feedback.
∎ Maintain targeted KPI on a regular basis.
∎ Serve customers with helping attitude and thus play a significant role in customer satisfaction, retention, and acquisition.
∎
∎ Other Requirements:
∎ Knowledge of the Digital interaction and Service platform.
∎ Knowledge of Digital Project Management and Integration.
∎ Good Knowledge of service procedures and script writing.
∎ Exceptional organizational skills and attention to detail.
∎ Able to perform job functions with minimal supervision and work independently, taking the initiative to make independent decisions, where appropriate.
∎ Good in Communication.
∎ Collaboration & Teamwork.
∎ Team player and Can-do attitude.
Skills & Expertise:
Compensation & Other Benefits:
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ As per company policy.
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Dhaka (Mohakhali)
Company Information:
∎ Green Delta Insurance Company Limited
∎ Green Delta Aims Tower: 51 – 52, Mohakhali C/A, Dhaka – 1212, Bangladesh
Address::
∎ Green Delta Aims Tower: 51 – 52, Mohakhali C/A, Dhaka – 1212, Bangladesh
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 16 Mar 2024
Category: Customer Support/Call Centre
Source: bdjobs.com
Deadline Expired on 16th Mar 2024
Similar Jobs
Customer Support Executive Through Facebook ( Meta ) (Facebook Moderator) (Work From Office)
Client Support Executive (International Project)
Customer Support and Sales Officer
Call Center Manager (For UK Customer)
Customer Service Officer
TELEMARKETING REPRESENTATIVE
Customer Care Executive (Female)
Crewing Executive
Executive - Telemarketing
Agent - Prescription Reader
Call Center Agent (Night Shift) - English
Executive, Customer Service
Customer Service Officer
Peer Leader
Executive( Customer Care Service)
Officer, CIC
Female Counsellor
Patient Relationship Officer (For Rajshahi)
Project Coordinator for Telemarketing [International Campaign]
Customer Support cum Live Presenter
কাস্টমার কেয়ার এক্সিকিউটিভ (ফিমেল)
Officer-Customer Service
Tele Sales Executive
Executive (Customer Support and Transcription)
Office Executive - Night Shift
Customer Support and Sales Executive
Executive (Female)
Call Center Agent
Customer Relationship Executive
Team Leader, Customer Care
Call Center Representative- Tele Sales
Jr. Executive/ Executive - Call Center
Travel Counselor - Sales Executive (Night Shift)
Executive/Sr. Executive (Customer Service, Export)
Contact Center Agent
Executive, Customer Relationship Management (Tech Sales)
Aftersales, Executive
Customer Relation Manager
Facebook Group