Customer Care Representative
Job Description
Title: Customer Care Representative
Company Name: Care-Box Limited
Vacancy: --
Age: Na
Job Location: Dhaka
Salary: Negotiable
Experience:
Published: 2024-09-30
Application Deadline: 2024-10-29
Education:
- HSC
Minimum HSC.
Students are encouraged to apply.
Requirements:
Skills Required: Computer Skills,Multitasking
Additional Requirements:
Experience in Retail Chain Shop or similar field will get preference.
Excellent communication skills, both verbal and written, in Bengali and English.
Previous experience in customer service or a related field is preferred.
Proficiency in managing customer interactions on social media platforms.
Ability to remain calm and patient while dealing with various customer concerns.
Basic computer skills, including proficiency in customer support software and data entry.
Strong problem-solving abilities and attention to detail.
Ability to multitask and manage time efficiently in a fast-paced environment.
Responsibilities & Context:
Job Description: Care-Box Limited is looking for a dedicated and customer-oriented Customer Care Representative to join our team. The ideal candidate will be responsible for maintaining positive relationships with customers by providing exceptional support over various communication channels. This role is essential for ensuring customer satisfaction and enhancing the overall experience with our services.
Key Responsibilities:
Contact customers via phone to address inquiries, provide information, and resolve any issues they may have.
Engage with customers through social media platforms, such as messaging services and comment sections, to respond to queries, feedback, and requests.
Provide accurate information regarding company products, services, and promotions to ensure clarity and satisfaction.
Efficiently handle customer complaints or concerns in a professional manner to resolve any issues promptly.
Maintain a positive and helpful attitude while communicating with customers to ensure a high level of customer satisfaction.
Record and track customer interactions, ensuring all relevant data is accurately updated in the company`s system.
Collaborate with other departments to escalate and resolve complex customer issues as needed.
Stay updated with company policies, products, and services to ensure the most up-to-date information is shared with customers.
Assist in managing and monitoring social media channels to enhance customer engagement and brand interaction.
Job Other Benifits:
As per company policy
Employment Status: Full Time
Job Work Place:
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
