Customer Care Executive

Job Description

Title: Customer Care Executive

Company Name: East Coast Group

Vacancy: 1

Age: Na

Job Location: Dhaka (GULSHAN 1)

Salary: Negotiable

Experience:

• At least 2 years

• Bachelor/Honors

• At least 2 years

• Expertise in MS Office Suit & Email Communication.

• Good communication skills in both English & Bangla (both writing & speaking).

• A team player with problem solving skills, self-driven, positive attitude.

• Must be pro-active, self-motivated.

• Ability to effectively manage own work even unsupervised.

• Ability to multi-task, prioritize, and manage time effectively·     

• The incumbent should be dynamic and have a good personality.     

• Positive professional attitude & self-motivated.

• Smart interpersonal and communication skills.

• Excellent communication and presentation skills.·

• Customer orientation and ability to adapt/respond to different types of people.

We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Care Executive.

• Handle customer inquiries and provide assistance across multiple communication channels (phone, email, chat, social media) in a timely and professional manner.

• Investigate and resolve customer complaints, concerns, or problems effectively, ensuring that the issue is resolved in a manner that leaves the customer satisfied.

• Maintain up-to-date knowledge of company products, services, policies, and procedures to provide accurate information and assistance to customers.

• Assist customers with placing, tracking, modifying, or canceling orders. Provide guidance on returns, exchanges, or refunds as per company policies.

• Gather customer feedback and insights to help improve our products, services and customer care processes.

• Accurately update customer records, ensuring data is correct and up-to-date. Maintain confidentiality and security of customer information.

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

• Upsell or cross-sell relevant products and services, as appropriate, to enhance the customer’s experience and add value to their purchase.      

• Ensure timely follow-up on pending customer inquiries or requests, ensuring no issues are left unresolved.

• Actively participate in events/activations with the brand team and interact with customers.

• Mobile bill
• Festival Bonus: 2

• Welfare Fund.