Customer Care Executive

Job Description

Title: Customer Care Executive

Company Name: Aline Mart

Vacancy: 5

Age: At least 18 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• 2 to 3 years
• The applicants should have experience in the following business area(s): Retail Store

• Bachelor/Honors

• Bachelor’s degree from any recognized university.
• Educational qualification may be relaxed for experienced candidates.

• 2 to 3 years
• The applicants should have experience in the following business area(s): Retail Store

• Age At least 18 years

Mandatory Requirements

• Fluent in spoken and written English
• Minimum 2–3 years of experience in Customer Care Service
• Experience in eCommerce customer care will get preference
• Strong communication and problem-solving skills
• Good knowledge of Microsoft Office and online communication tools
• Ability to work under pressure and handle multiple customers efficiently

Other Requirements

• Positive attitude and professional behavior
• Good team player
• Fast learner and self-motivated
• Ability to manage customer relationships professionally

Job Context

AlineMart.com is looking for a smart, energetic, and customer-focused Customer Care Executive to join our growing eCommerce team. The ideal candidate must have strong communication skills in English and experience handling customer support operations professionally. Candidates with prior eCommerce customer service experience will get preference.

Job Responsibilities

Handle customer queries through phone calls, Facebook page, email, WhatsApp, and live chat

Resolve customer complaints and ensure proper follow-up

Process order-related support including confirmation, delivery updates, return, and exchange issues

Coordinate with internal teams for smooth customer service operations

Maintain customer satisfaction (CSAT) and response quality

Prepare daily customer service reports and update CRM/customer records

Support campaign and promotional customer handling during peak periods

Salary: Negotiable (Based on experience and skills)

Festival Bonus

Friendly working environment

Career growth opportunity