Job Description

Title: Computer Operator for Technical Support

Company Name: eShikhon.com - IT & Freelancing Training Institute

Vacancy: 5

Job Location: Barishal, Chattogram, Dhaka, Khulna, Mymensingh, Rajshahi, Rangpur, Sylhet, Dhaka (Adabor, Dhanmondi, Kalabagan, Kawran Bazar, Mirpur, Mohammadpur, New Market, Paltan, Shahbag, Sher-e-Bangla Nagar, Tejgaon)

Employment Status: Full-time

Educational Requirements:
∎ HSC
∎ Skills Required: Call Center, Computer skill, Google Suit, Internet Browsing, MS Excel, MS PowerPoint, MS Word

Experience Requirements:
∎ At least 1 year(s)
∎ Freshers are also encouraged to apply.

Job Responsibilities:
∎ Manage large amounts of incoming calls and social media interaction
∎ Solving all kinds of technical problems of students by checking various social media.
∎ Find out what the customer needs, clarify the issue, and provide solutions or alternatives.
∎ Should have ability to provide software installation support.
∎ Identify and assess customers' needs to achieve satisfaction
∎ Build sustainable relationships and trust with customers through open and interactive communication
∎ Provide accurate, valid and complete information by using the right methods/tools
∎ Meet personal/customer service team sales targets and call handling quotas
∎ Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
∎ Keep records of customer interactions, process customer accounts and file documents
∎ Follow communication procedures, guidelines and policies

Additional Requirements:
∎ Age 18 to 30 years
∎ Both males and females are allowed to apply.
∎ Excellent communication and presentation skills
∎ Ability to multi-task, prioritize, and manage time effectively

Salary:
∎ Tk. 15000 - 20000 (Monthly)
∎ Salary will be negotiable for expert candidate.

Compensation & Other Benefits:
∎ Tour allowance, Performance bonus, Over time allowance
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Friendly working environment

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 19 May 2023

Company Information:
∎ 19 Apr 2023
∎ eShikhon.com - IT & Freelancing Training Institute
∎ Address : 151/7, Goodluck Center, 4th Floor Panthapath Signal, Green Rd, Dhaka 1205
∎ Web : https://eshikhon.com.bd
∎ Business : eShikhon.com is a well-known IT training Institute, that provides training on freelancing courses, and skill development all over the country. eShikhon perform from 2015 with a good reputation and already 25000+ students got training. At present, about 17000+ students successfully working in their fields.

Category: Data Entry/Operator/BPO

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Source: bdjobs.com

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