Community Engagement and Accountability (CEA) Manager

Job Description

Title: Community Engagement and Accountability (CEA) Manager

Company Name: The Bangladesh Red Crescent Society

Vacancy: 1

Job Location: Dhaka

Employment Status: Contractual

Educational Requirements:
∎ Master's Degree in Social/ Behavioral Sciences i.e. Disaster Management, Sociology, Anthropology, Psychology or other relevant academic background (essential).

Experience Requirements:
∎ At least 5 year(s)

Job Context:
∎ Reportable to : Focal Person of CEA, BDRCS
∎ Duration of contract : 1 year (with possibility of extension)

Job Responsibilities:
∎ Overall Responsibility: The Community Engagement and Accountability (CEA) Manager will support the Bangladesh Red Crescent Society (BDRCS) operations/ programmes to enhance the impact, reach and efficiency of its operations/ programmes through the integration of CEA concept and approaches. This include communication with communities, participation and feedback systems, behaviour and social change communication, evidence-based advocacy etc. The CEA Manager will be responsible for institutionalization of the concept in all interventions and mentoring and coaching the BDRCS staff and volunteers.
∎ 1. Build opportunities for dialogue and collaboration with key community stakeholders:
∎ Serve as day-to-day point of contact with communities to foster relationships.
∎ Map local stakeholders and ensure appropriate approaches are identified to increasing our dialogue and transparency with them.
∎ Act as a reference point for programme teams on the different community stakeholders and how best to engage with them.
∎ 2. Ensure regular and quality communication between BDRCS and community members:
∎ Based on the local context and community need, identify appropriate channels for communication.
∎ Develop, in consultation with programme teams, communication messages and materials to explain about the BDRCS programmes/activities.
∎ Support programmes' teams to ensure that activities are implemented in a transparent manner, and there is communication with communities via multiple channels.
∎ Encourage operations/programmes teams to deliver key information (e.g. hygiene practice, awareness, life saving messaging etc.)messages via available multiple channels.
∎ 3. Facilitate participation of community members in programme activities and key decisions:
∎ Support programme teams to develop project plans by involving communities through various tools e.g. focus group discussions, formation of committees, strengthening existing committees, design of infrastructure.
∎ Identify ways in which the voice of more vulnerable groups can be heard.
∎ Identify opportunities for programme teams to work with committees and representatives to make decisions together.
∎ Identify opportunities to feed information on decisions back to the community.
∎ 4. Ensure feedback and complaints are collected, processed and responded
∎ Based on the local context identify appropriate means for community members to raise complaints and feedback with BDRCS.
∎ Ensure complaints and feedback are documented and passed to appropriate chanelfor necessary action and ensure follow up.
∎ Support programme teams to respond to complaints and maintain proper record.
∎ Work with PMER and operations/programmes teams to undertake satisfaction reviews of programmes with community members.
∎ 5. Resource development and facilitation
∎ Develop resources (IEC materials, different Modules etc.) concerning CEA.
∎ Organize and/or conduct trainings, workshops and other knowledge sharing events to institutionalize CEA approaches.
∎ 6. Coordination, collaboration, representation
∎ Coordinate with different Departments/Projects at NHQ, BDRCS Units (Branch), Project offices (field) and RCRC partners at Dhaka/field level.
∎ Coordination and collaboration with national and international organizations in relation to CEA capacity development.
∎ Represent BDRCS in different meetings, seminars, workshops, trainings and other relevant issues at different level.

Additional Requirements:
∎ At least five years' working experience in community engagement and accountability, communication for development or social mobilization for a humanitarian or development organization.
∎ Experience in working as part of a team responding to complex humanitarian emergencies.
∎ Experience in setting up and managing tools for communicating with communities. For example, radio programmes, TV shows, SMS systems, community committees, social mobilization or mobile cinemas and community dramas, etc.
∎ Proven experience in planning targeted and appropriate behavior change communication strategies.
∎ Experience in setting up and managing accountability to communities system. For example, feedback and complaints mechanisms, rumor tracking systems, or participatory planning processes.
∎ Experience in coaching, training and developing staff and volunteers in order to build long-term capacity and create ownership.
∎ Experience in designing and implementing assessments, community consultations, research and/or focus groups discussions.
∎ Experience in disaster response, recovery and/or facilitating implementation of risk reduction programs/ projects.
∎ Experience in working with Red Cross/Red Crescent Movement (preferred).
∎ Experience or willing to work in cross culture environment, travelling to field/ community.
∎ Carry out any other tasks as assigned by authority.
∎ Skilled in computer operation, English and Bangla typing (Bijoy software), Internet browsing etc.
∎ Excellent communication skill (both oral and written).
∎ Report writing (narrative, financial) and preparing case stories etc.
∎ Develop resources (Policy/strategy, Guideline/Manual, Module, ToR, Concept Note etc.)
∎ Demonstrate creativeness/innovativeness, proactiveness, honesty, sincerity and professionalism.

Application Deadline: November 23, 2019

Company Information:
∎ The Bangladesh Red Crescent Society
∎ Business : The Bangladesh Red Crescent Society (BDRCS), established by the President’s Order No. 26 of 1973 as an auxiliary to the Government, provides with humanitarian assistance to the distressed and vulnerable population. The Training Department of BDRCS has been providing various trainings to employees, volunteers and communities internally (BDRCS and Red Cross Red Crescent Movement partners) and to same of external partners (local, national and international organizations). During the last three and half year period the Department conducted over 348 different training courses.

Category: NGO/Development