Cluster Head - Operation

Job Description

Title: Cluster Head - Operation

Company Name: Nova Fertility Bangladesh Private Limited

Vacancy: 1

Age: Na

Job Location: Anywhere in Bangladesh

Salary: Tk. 85000 - 100000 (Monthly)

Experience:

• 7 to 10 years

• 7 to 10 years

• Only Female

• Provide thought leadership on all operational aspects for all the centers in Bangladesh.
• Review operational performance, systems and processes to ensure smooth and hassle free operations of the centers at all times
• Provide inputs on corrective actions to be taken (as applicable) in order to meet the financial targets of the centers
• Liaise with the stakeholders in legal, political and social environment to ensure successful operations of the centers
• Ensure collaboration/coordination of operations and sales team at all levels to enable superior performance
• Oversee the quality standards of service delivery across all centers to ensure quality patient care is delivered across all centers in standardized manner
• Continuously look out for ways to improve the service delivery in NIF centers in terms of quality, cost effectiveness, adherence to timelines etc.
• Collaborate with the Sales team to develop a mechanism to track patient conversion and continuously monitor the effectiveness of the tracking process
• Oversee and ensure that all standard clinical policies and procedures are followed in compliance with NABH requirements, State/local rules & regulations and the rules of all licensing and accrediting bodies
• Establish and maintain communication with Practicing Doctors in the centers and support the Center Director in doctor engagement initiatives
• Ensure periodic clinical and medical reviews along with the Medical Director and oversee timely execution of the initiatives/follow-up activities
• Act as a second level of escalation point for all operational Issues related to the centers within the region and take suitable action by interfacing with the concerned stakeholders to obtain timely solutions
• Assist projects team in setting up new centers in the region and support center heads in integration of the brownfield/green-field centers into NOVA family
• Continuously look out for ways to improve the service delivery in NIF centers in terms of quality, cost effectiveness,
• adherence to timelines etc.
• Collaborate with the Sales team to develop a mechanism to track patient conversion and continuously monitor the
• effectiveness of the tracking process
• Oversee and ensure that all standard clinical policies and procedures are followed in compliance with NABH
• requirements, State/local rules & regulations and the rules of all licensing and accrediting bodies
• Establish and maintain communication with Practicing Doctors in the centers and support the Center Director in
• doctor engagement initiatives
• Ensure periodic clinical and medical reviews along with the Medical Director and oversee timely execution of the
• initiatives/follow-up activities
• Act as a second level of escalation point for all operational Issues related to the centers within the region and take suitable action by interfacing with the concerned stakeholders to obtain timely solutions
• Assist projects team in setting up new centers in the region and support center heads in integration of the brownfield/green-field centers into NOVA family