Client Support Manager

Job Description

Title: Client Support Manager

Company Name: Aitek Ltd.

Vacancy: --

Age: Na

Job Location: Anywhere in Bangladesh

Salary: Negotiable

Experience:

• At least 2 years
• The applicants should have experience in the following business area(s): IT Enabled Service, Financial Consultants, Financial Technology (Fintech) Startup

• Bachelor of Business Administration (BBA)

• Bachelor’s degree in Business Administration, Communications, or a related field preferred.

• At least 2 years
• The applicants should have experience in the following business area(s): IT Enabled Service, Financial Consultants, Financial Technology (Fintech) Startup

• Minimum 2 years of client/customer support experience preferred.
• Freshers with strong communication skills are encouraged to apply.
• Additional Requirements:
• Excellent written and verbal communication skills in English.
• Strong problem-solving and interpersonal skills with a client-first mindset.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint) and Google Workspace (Docs, Sheets, Slides, Drive, Gmail).
• Familiarity with ticketing systems, CRM tools, and live chat platforms is preferred.
• Ability to multitask and prioritize in a fast-paced environment.
• Strong attention to detail and accuracy in logging and resolving client issues.
• Willingness to work in rotating shifts (24/5 support coverage).

Job Overview:

We are looking for a Client Support Manager (Full-time, Remote) who will provide professional support to our clients across multiple communication channels, including email (ticketing system), live chat, messaging apps, and phone calls when required. The ideal candidate should have strong communication skills, the ability to multitask, and a client-first mindset. You will be responsible for handling client queries, maintaining support records, preparing documentation, and ensuring customer satisfaction.

This role requires flexibility to work on a 24/5 rotational schedule. Both experienced professionals and fresh graduates with strong communication and problem-solving skills are encouraged to apply.

Responsibilities:

• Provide professional client support via email (ticketing system), live chat, and across messaging channels.
• Make phone calls to clients if required to resolve issues or provide updates.
• Respond promptly to client inquiries, ensuring a high standard of customer satisfaction.
• Accurately log, categorize, and track issues using the support system.
• Escalate complex or unresolved issues to the relevant teams when necessary.
• Assist in creating and updating knowledge base articles, FAQs, and support documentation.
• Monitor client interactions and ensure all communication follows company tone and quality standards.
• Maintain strict confidentiality when handling sensitive client information.
• Stay up to date with company products, services, and policies to provide accurate assistance.
• Participate in training programs and contribute to improving support processes.

Competitive salary Remote work flexibility. Opportunity for career growth in client support and operations.